Appsync: Top Services Topics

This document contains the list of Top Services Topics for Appsync, identified by EMC Support as the most trending topics for the month of February 2019:

It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


AppSync: The AppSync GUI does not show the login screen and presents: "Error 404 not found"

The user sees the "Error 404 not found" screen when trying to log in to the Appsync GUI.  

AppSync: Cannot run service plan because it is already in progress in another process.

When user runs a service plan, the following message is received.  

AppSync: Failed to get information about the volume. Verify that the filesystem is dismounted. Continuing with the next volume.

Error received when unmounting a copy in the AppSync GUI. 

AppSync: Virtual Machine Restore fails when mounting datastore on ESX host

When restoring a copy of a Virtual Machine from AppSync, the service plan fails with the following error.  

AppSync: Application Mapping failed while finding VPLEX virtual volumes

AppSync unable get the virtual volume information with wwn:<wwn_id> from VPLEX cluster due to VPLEX management console issues.

AppSync: SQL Recovery fails when the SQL instance AppSync is recovering to is running as a Service Account.

The Service Account that the SQL instance is running, lacks sufficient permissions to access the mounted copy.   

AppSync: Create local copy phase fails with the error “Unable to quiesce the Oracle database”

During the create local copy phase of an Oracle service plan the following error may be seen:Create local copy AppSync was unable to quiesce the Oracle database: <Database Name >. Ensure that it is not quiesced already and that it is open in read-write mode.  

AppSync: AppSync is unable to mount a VMWare virtual disk or datastore and is failing with HostPlatformConfigFault Exception.

If copy target LUNs are exposed to ESX, but they are not mounted (unmounted state) as datastores to ESX, then we may encounter this error.

AppSync: Application Mapping Phase fails with error SPP_000037

When running a Service Plan the Mapping Phase may fail with the following error. 

AppSync: Unable to add Local VPLEX cluster in AppSync

Adding a VPLEX local setup in AppSync fails with the below error. 


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