VNX, VNXe: A single disk array enclosure power supply fuse failure may lead to a disk array enclosure shutdown

Environment:

VNX1 Series

VNX5100

VNX5150

VNX5300

VNX5500

VNX5700

VNX7500

VNX2 Series

VNX5200

VNX5400

VNX5600

VNX5800

VNX7600

VNX8000

VNXe1 Series

VNXe3300

 

 

Description:

Disk Array Enclosure (DAE) may shutdown after a power supply fuse blows which may result in data unavailability to the user.

This may occur on power supplies after approximately 3 years of run-time.

This may impact all the VNX2, VNX1, and VNXe3300 arrays with any 15 drive 3U DAE with power supply part numbers 071-000-553 and 071-000-554.

 

 

 

Resolution:

There is a common disk enclosure software (CDES 1.55 version) available to workaround this issue. This software is planned to be included in upcoming releases.

For a detailed step by step resolution please refer to EMC Support Solution 476599 https://support.emc.com/kb/476599

 

 

 



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