Quick Bytes Episode 6: EMC Support Community Update



Video Summary:

EMC's Knowledge Management organization strives to empower customers by providing them with direct access to robust self-service information and resources enabling them to quickly resolve product issues and find answers to technical questions. A systematic audit of the EMC Support Community has recently been completed in order to validate and enhance the available support content. This 'High-Value Content' has been organized within our Product Support Communities in order to maximize our customer's support experience.

 

In addition to Knowledgebase articles, Troubleshooting Guides, and Ask-the-Expert events, customers can now access a list of Top Ten Trending Issues by Product.

 

Sample Top Ten Trending Issues by Product:

 

Additional Information:

 

 

To view all Quick Bytes videos, visit the archives.