VSPEX BLUE: How to deal with EVO:RAIL component license expiration

Environment:

EMC Solution: VSPEX BLUE Appliance
EMC Software: VSPEX BLUE Appliance Software 1.0

EMC Software: VSPEX BLUE Appliance Software 1.1

EMC Hardware: VSPEX BLUE Appliance Hardware

Description:

This article describes how to deal with the situations when different EVO:RAIL components expires, and how to recover it to the operation status.

 

EVO:RAIL Appliance is composed by three component, EVO:RAIL, VCSA and ESXi. If any one of the three component exceed 60-days evaluation license, EVO:RAIL Appliance will not working properly. Each of the three component has its own method to count the evaluation time, so different component expiration need different solution to fix it. See the detailed solution in Resolution section.

When the evaluation period ends, user will experience following symptoms:

  • Performing operations in VMware vSphere Web Client on VSPEX BLUE appliance fail
  • Can not perform EVO:RAIL operations
  • Configuring EVO:RAIL fails at 50% with error: License not available to perform the operation

Please be noted when evaluation license expires, user data is kept intact in appliance, however access to these data is restricted. User will not be able to power on VMs or to access data in them.

 

Resolution:

Here is the summary table for different license expiration situations and solutions.Detailed resolutions listed as below:

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Un-configured EVO:RAIL

1. Version 1.0

  • When Clock start to count

VCSA: Build in DistiEXSi: First power on at customer site

  • Issue: VCSA expires

Solutions: 1. Apply evaluation license on VCSA  2. Reset the appliance

  • Issue: ESXi expires

Solution: Apply evaluation license on each ESXi node, then reset the whole appliance

2. Version 1.1

  • When Clock start to count

VCSA: Every time when VCSA bootsESXi: First power on at customer site

  • Issue: VCSA expires

Solution: Reboot VCSA

  • Issue: ESXi expires

Solution: Apply evaluation license on each ESXi node, then reset the whole appliance

Configured EVO:RAIL

1. Version 1.0

  • When Clock start to count

VCSA: build in DistiESXi: First power on at customer siteEVO:RAIL: Appliance config

  • Issue: VCSA expires

Solution: Apply evaluation license on VCSA

  • Issue: ESXi expires

Solution: Apply evaluation license on each ESXi node

  • Issue: RVO:RAIL expires

Solution: Recover ESXi and VCSA first, then apply evaluation license on EVO:RAIL web interface

2. Version 1.1

  • When Clock start to count

VCSA: Last boot of VCSA before EVO:RAIL configurationESXi: First power on at customer siteEVO:RAIL: Last boot of VCSA before EVO:RAIL configuration

  • Issue: VCSA expires

Solution: Apply evaluation license on VCSA

  • Issue: ESXi expires

Solution: Apply evaluation license on each ESXi node

  • Issue: EVO:RAIL expires

Solution: Recover ESXi and VCSA first, then apply evaluation license on EVO:RAIL web interfaceLicense activation stepsActivate EVO:RAIL license when ESXi and VCSA both powered on

  1. Get your Partner Activation Code (PAC) from your Qualified EVO:RAIL Partner (QEP).
  2. Go to your QEP’s activation portal to enter your PAC(s).
  3. You will receive an email with your license key(s).
  4. Click Config on the left sidebar.
  5. Under the Licensing tab, enter your license key(s):
  6. Click License Appliance
    1. ​​rtaImage (1).png
  7. If the license is part of the vSphere Loyalty Program in EVO:RAIL Release 1.2, below steps are needed:
    1. Go to MyVMware to group the required set of licenses into a single license key
      1. Create a folder within MyVMware with the license called “EVORAIL”
      2. Send a service request to VMware license team with the license keys you need to combine into a single license key.
    2. Enter the single license key obtained above, then click License Appliance.
    3. Confirm you want to you use this license, then click License Appliance.
    4. No other licenses are needed – your EVO:RAIL appliance is now fully licensed.

Activate EVO:RAIL license when ESXi and VCSA both powered off

  1. Apply for a new evaluation license from EMC support team
  2. Once the eval license is ready to apply, use one of below methods to activate the evaluation license:
    1. SSH log into each ESXi host with administrator account, run command: vim-cmd vimsvc/license --set XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
    2. Follow procedures below to enable the new EVAL license
      1. Login to the ESXi hosts in vSphere C# client with administrator account
      2. Select the HOST at the left sidebar
      3. Navigate to the "Configuration" tab
      4. Under "Software" items, click on the “Licensed Features” then click "Edit...", a license window popped up
      5. Select “Assign a new license key to this host”
      6. Click on “Enter Key…”, a New license key window pops up
      7. Input your new evaluation key delivered from EMC support team
      8. Click “OK” to complete the license enabling process
        1. 3.jpg
  3. If the auto start has been set for VCSA and VBM before powering off and ESXi hosts rebooted after the new evaluation license enabled, the VCSA and VBM VMs will be powered on automatically. Go to step 5.
  4. If the VCSA can’t be powered on automatically, user need to find out which ESXi hosts the VCSA VM is running on, and power on it manually.
  5. After VCSA VM is powered on, EVO:RAIL engine and UI can also be accessed. Please follow the steps under “ESXi and VCSA VM are both powered on” to enable the license for your product.

 

For a detailed step by step resolution please refer to EMC Support solution https://support.emc.com/kb/201843