Avamar Administrator GUI Reports Incorrect Data Domain Status Due to SNMP Configuration Issues

Environment:

EMC Software: Avamar Server 7.x

EMC Software: Avamar Server 6.x

EMC Software: Data Domain 5.4.x

EMC Software: Data Domain OS 5.4.x

 

Description:

Avamar monitoring status for Data Domain changes to Yellow/Red from Green on the Avamar Administrator GUI.

One or more of the following errors may appear in the Avamar MC GUI.

 

Error: Unable to get SNMP file system status

Error: Unable to get file system information

Error: Unable to get disk status

Error: Unable to retrieve ssh keys'

 

 

Resolution:

An incorrect SNMP configuration on the Data Domain needs to be rectified. If SNMP is not configured correctly on the Data Domain this results in SNMP errors on the Avamar Administrator GUI. Follow the steps as specified in the KB 462970 to check if SNMP is configured correctly on the Data Domain.

 

For a detailed step by step resolution refer to EMC Support Solution https://support.emc.com/kb/462970

 

For the troubleshooting guide to resolve this issue, click Troubleshooting Guide

 

 

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