Tip of the Month Archives

December 2017Leveraging expanded MyService360 Install Base viewsLeverage new data displayed in the Install Base section of MyService360 to give you greater transparency into your global environment and help expedite resolution.
November 2017Online Account Support via Live ChatGet quick access to Online Support account help with the 'Online Account Support' service chat line.
October 2017Online Support Browser CompatibilityVerify that your browser is up-to-date and compatible with Online Support security requirements.
September 2017MyService360 and Online Support language preferencesGlobal users: Select your preferred language for a more personalized experience. And now your selection is persistent across MyService360 and Online Support!
August 2017Checking Service Plan Level & StatusEasily stay ahead of your contract renewal planning and prioritization activities!
July 2017CRU Preferences: enabling AutoCRUElect to have Customer Replaceable Unit (CRU) eligible parts automatically dispatched to your install site and expedite the part replacement process.
June 2017Live Chat language preferencesSelect and save your preferred language for a more personalized Live Chat experience.
May 2017SR Event NotificationsStay informed! Receive notifications for Service Requests even if you are not the Owner or Primary Contact.
April 2017Checking Connectivity StatusConnectivity plays a crucial role in maintaining a healthy IT environment. Learn how MyService360 can show just how connected you are!
March 2017Leveraging Custom GroupsLearn why you should take advantage of the Custom Groups feature within Dell EMC Online Support to personalize your MyService360 experience.
January 2017Live ChatTips for quick and direct online access to Dell EMC technical support experts.
December 2016Installing Integrated ESRS on your Unity SystemLearn about the key requirements to successfully install integrated ESRS on your Unity system to enable an enhanced Dell EMC Online Support experience.
November 2016Related ObjectsEnable quick and proactive resolution of technical questions and issues by linking related support content to an SR.
October 2016Ensuring Receipt of SR CommunicationsUse these tips to make sure you receive automated SR notifications as well direct communications from Dell EMC Customer Service representatives assigned to your case.
September 2016Checking Code Level StatusTo optimize the performance of your EMC products, it is crucial to keep your code levels current. How do you know which of your products are at target and which need updating? It's easy with MyService360!
August 2016Customize and further analyze your SR dataWith new MyService360 Incident Management views & export capabilities, you can personalize your experience even more by adjusting, filtering, and exporting your Service Request information for further analysis.
June 2016Online Support Search EnhancementsNew enhancements to EMC Online Support Search help you find relevant results even faster!
May 2016Support Video PlaylistsOrganized by product, these playlists provide access to technical videos including troubleshooting tips, how-to's, and demos.
April 2016Creating Custom Site GroupsThe new Site Groups feature enables you to further personalize your Online Support experience and provides a holistic view of your account. Once created, Site Groups are available throughout the Online Support site to streamline common support tasks.
March 2016Search for SR by NumberNow available! Find and view Service Requests (SRs) by number via Search, from anywhere on EMC Online Support.
February 2016Managing Product Advisory Alerts (ETA's and ESA's)Stay informed of critical issues and prevent potential impact to your environment. Be sure to set up your Subscription and Alert preferences to receive EMC Technical Advisories (ETA's) and EMC Security Advisories (ESA's) for your products.
January 2016Advanced Search OptionsAdvanced Options can help you find relevant results quickly. Match combinations of terms or exclude terms with the 'All of these words', 'Any of these words', 'This exact phrase', and 'None of these words' filters.
December 2015Deleting Company Administration ContactsCustomer administrators can manage company site and contact data with this new self-service capability.
October 2015Updated capabilities for adding Attachments to Service RequestsProviding attachments will help us to resolve your issue as quickly as possible. Our new Attachments Management solution provides new capabilities.
August 2015Name Your Serialized Products in Online Support (Product Alias)The Product Alias functionality allows you to tag a product with a custom name of your choice. This feature allows you to quickly recognize and manage your products more effectively.
July 2015Support by Product IDThe Product ID view allows you to have all the information that is available on Support by Product, plus the advantage of having the support details of your installed products in a single view.