Welcome Message from John Hayden, VP of Engineering, Isilon Storage Division

NOTE: This topic is part of the Uptime Information Hub.


Hello Valued EMC Customers,


I want to personally welcome you to the online edition of the EMC Isilon Uptime Bulletin. At EMC, we strive to deliver proactive and pre-emptive support to assist you in achieving optimum information availability for your EMC storage solutions. Part of that, naturally, is sharing our best practices, and our accumulated knowledge around the best ways we have seen our products deployed and serviced. An important additional aspect, one that we are excited to begin, is sharing a bit of an 'inside of engineering view' straight from the team who designs, implements, and deploys our products. This Information Hub shares and describes some of the best practices that will assist you in achieving the highest level of operational reliability for your environment.


You will find valuable information about Isilon hardware maintenance and the benefits of firmware updates. We will provide even more information from our engineering team—-all shared in the effort to socialize our best practices and information to allow greater uptime, system resilience, and peak performance in your environment.

We hope this information is valuable to you, and we are always looking for feedback and ideas for future content. If you have any comments or suggestions about these articles, please email the Isilon Engineering Team at isicontent@emc.com.