There is a very exciting discussion taking place right now featuring experts from several EMC teams--mobile, user experience, pre-sales and services. They are eager to know about your current experience, but also how we can make sure that we are listening to your feedback to drive future improvements. The experts each engage with customers in different ways and they would really like to connect with you on this topic of "Continuous Improvement Through Customer Feedback". Please take a few minutes to share your thoughts and comments. The discussion is open through Oct. 17.
Ask The Expert: Continuous Improvement Through Customer Feedback
Here are your Subject Matter Experts:
EMC Professional Services - Senior Implementation Delivery Specialist
Howard has held multiple roles within EMC Global Services and is currently a Senior Implementation Delivery Specialist located in Sydney, Australia. Howard has extensive experience working with customers to optimize their environments, with special expertise working on solutions architect projects for EMC‘s VMAX, VNX, Avamar and Data Domain products. You can connect with Howard on LinkedIn.
Mary Beth Raven
EMC User Experience Team – Director of User Experience Design
Mary Beth specializes in how to enhance the product design and usability experience for customers. She has experience with collecting feedback from customers to drive new features and functions through her role at EMC, as well as prior work at several companies. Learn more about Mary Beth and EMC’s usability approach and connect with her on LinkedIn and Twitter.
EMC Customer Service –Technical Support Manager
Brian is based in EMC’s Ireland Center of Excellence and leads a team of remote support engineers. He has held several roles at EMC, all focused on how to help customer resolve their service issues. Brian has received several awards at EMC for his innovative ideas to promote employee collaboration and strengthen relationships with EMC partners. Connect with Brian on LinkedIn and Twitter.
EMC Pre-Sales Team – Advisory Systems Engineer
Jesse is a 14 years storage veteran who is focused on helping customers navigate the changing technology landscape. Jesse is currently focused on bringing Flash based technologies to traditional and non-traditional use cases. Jesse has a wide ranging knowledge of technologies including Virtualization, HPC, Cloud computing, NoSQL databases, Oracle, VDI and many more. Connect with Jesse on LinkedIn here.
Professional Services - Practices Lead - Cloud & Big Data at EMC
Chirag joined EMC in 2010. He has worked as a Solutions Architect and now serves as a practice lead focused on cloud and big data. Prior to EMC, Chirag worked for several large technology companies, including Symantec and IBM. Chirag is based out of EMC’s India Center of Excellence. Connect with Chirag on LinkedIn.
Product Marketing Manager – EMC Mobile Team
Jillian joined EMC in 2011. Her experience has focused on web communication and mobile marketing. Currently, Jillian manages all internal and external marketing activities for EMC MOBILE, EMC's flagship mobile offering, focusing on social, SEO, and direct marketing. She has represented EMC MOBILE at customer events and also worked on initiatives to drive improvements in the mobile experience based on user feedback. Connect with Jillian on LinkedIn.relationships with EMC partners. Connect with Brian on LinkedIn and Twitter.