Remote Desktop (RDP) was not supported on the earlier versions of eRoom (7.43). Using RDP for diagnostics and administration of purpose was not possible.
Remote Desktop ( RDP ) is supported on eRoom 7.44 (on Windows Server 2003 and 2008) .
RDP is recommended as the primary access method for installing, upgrading, and managing eRoom web and index servers.
Also refer to Knowledgebase solution ID 167826 for more information on the issue. .