VMAX Customer-Executable health check Tool


Symmetrix VMAX



VMAX Customer-Executable health check Tool overview.



A customer-executable health check tool provides a real-time update on key hardware system tests. This tool is available to all VMAX customers

with Enginuity 5875 code (or higher) and Unisphere for VMAX version 1.5.1 (or higher).


Which areas does the health check tool cover?

The tool tests 9 fundamental areas of the VMAX array:


Vault State Test — Verifies the ability of the system to save data in case of a power failure.

Spare Drive Test — Verifies that spare drives are available in case of a drive failure.

Memory Test — Verifies that the memory is reporting no errors or disabled banks.

Locks Test — Verifies that there are no software locks present.

Emulations Test — Verifies that all directors are loaded with the same Enginuity release as that on the service processor.

RDF Test — Verifies that all SRDF links are online.

Environmental Test — Verifies that internal environmental components (power supplies, fans, batteries, etc.) are reporting no errors.

Battery Test — Verifies that the most-recent battery test reported no errors.

General Tests — Checks for any abnormal conditions in the following areas: volume status, director status, hung upgrade, code table integrity, directors running same code.


Key Customer Benefits:


Gives you the power of EMC technical service experts.

Fast results with clear status updates.

Proactively monitor key hardware checks.


When should you run the health check tool?


Part of your daily routine.

Before and after scheduled configuration changes/storage provisioning.

If you or your customers are experiencing system (storage) issuesBefore EMC performs a system upgrade (e.g. microcode or hardware).


What are the technical requirements to use the VMAX Health check?


Enginuity 5875 or higher

Unisphere for VMAX 1.5.1 or higher

Unisphere for VMAX Administrator or Storage Admin


For optimal system functionality, we recommend customers upgrade to the newest releases of Enginuity code & Unisphere for VMAX.


How can a customer access the health check?


Access the health check through the Unisphere* interface * The health check tool can also be run in SMC (Storage Management Console), but we highly recommend customers upgrade to the newest version of Unisphere for VMAX.


What should I do if a health check test fails (indicated by a red “X” symbol)?


Check “Alerts” to see if the failed test has a resolution already in progress.

If there are no matching alerts, open a Service Request with EMC Customer Service.



How do I run the health check tool?


Log-in to Unisphere for VMAX and follow these steps:


1) Click “System” then “Health & Maintenance”

2) Click “Health Check”

3) Click “Run”

4) Examine “Status” and “Results” & check “Alerts” for any failed tests to see if resolution is in progress.


You can view a video demo of the healthcheck here: http://www.youtube.com/watch?v=Oe255xhqbpk&feature=youtu.be

For more information refer: https://support.emc.com/docu48412_VMAX-Customer-Executable-health-check-Tool.pdf?language=en_US