Resolving 'unable to access security information' error when managing CX-Series array from browser

Product:

CLARiiON

 

Description:

Point browser at CLARiiON array running Release 12, and it cannot manage it.  Instead, "unable to access security information" error returned.

 

Resolution:

 

One of the following may resolve the issue:

  • Try clearing the browser cache and/or Java cache first to see if that fixes the problem. Uninstalling Java and re-installing the very same version (1.4.1_01 or later) has also enabled it to work again.
     
  • Restarting the Management Server may resolve the issue.
     
  • See also Navisphere Manager Release 19 Release Notes, which states: "Navisphere 6.X does not support management through a proxy. If you receive the error 'Unable to access security information'  after logging in, make sure that your browser is not set up to go through a proxy. If you are not using a proxy, close all of your browsers and clear the cache in the Java console."

 

For more information, Refer EMC Knowledgebase article emc73519