EMC Customer Support Guide - Global Translations

The EMC Customer Support Guide is available for download in the following languages (click links or see attachments below):


The EMC Customer Support Guide will help you make the most of the extensive support resources and tools available to EMC customers and partners. It provides a comprehensive overview of the following topics:


  • Getting Started with EMC Support – Checklist for Success
  • Support and Education Services
  • Customer Support Policies
  • Online Support
  • Secure Remote Support (ESRS)
  • SR Resolution Process
  • SR Intervention and Escalation
  • Renewing Your Maintenance Agreement
  • Contact Information


The guide is also available through the EMC Online Support site at http://support.emc.com.


NEW! A 2-page Quick Reference Guide on EMC Customer Service is also available here.