EMC Customer Support Guide

The EMC Customer Support Guide will help you make the most of the extensive support resources and tools available to EMC customers and partners. It provides a comprehensive overview of the following topics:


  • How To Get Started with EMC Support – Checklist for Success
  • EMC Support and Education Services
  • Customer Support Policies
  • Online Support
  • Secure Remote Support (ESRS)
  • SR Resolution Process
  • SR Intervention and/or Escalation
  • Renewing Your Maintenance Contract
  • Contact Information


To download a PDF version of the Guide in other languages, click here.


NEW! A 2-page Quick Reference Guide on EMC Customer Service is also available here.


The Guide is also available through the EMC Online Support site at http://support.emc.com.