The EMC Customer Support Guide will help you make the most of the extensive support resources and tools available to EMC customers and partners. It provides a comprehensive overview of the following topics:
- How To Get Started with EMC Support – Checklist for Success
- EMC Support and Education Services
- Customer Support Policies
- Online Support
- Secure Remote Support (ESRS)
- SR Resolution Process
- SR Intervention and/or Escalation
- Renewing Your Maintenance Contract
- Contact Information
To download a PDF version of the Guide in other languages, click here.
Please note: Translation of the most recent version of this document is currently in progress and will be published as soon as they become available.
NEW! A 2-page Quick Reference Guide on EMC Customer Service is also available here.
The Guide is also available through the EMC Online Support site at http://support.emc.com.