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Quick Start Video
What are Tags?
What is an Ask the Expert event?
How do I create / start a discussion?
What is a blog?
Who can access the Support Forums? Top
Everyone can access the Support forums to search and read Support content. In order to reply to discussions, create discussions, or view user details, they will need to be registered and logged in to ECN. User profiles will not display real names or email addresses in a web engine search. If you have chosen to display your real name and /or your email address, only registered and logged in ECN users will see that information. If you have chosen to hide those details, they will be hidden at all times in ECN. You will be only person who sees your own name and details. You are strongly advised to never post sensitive or personal information in a discussion post. (Such as your email address, contact telephone number, your systems serial number, your IP address etc).
How do I register for ECN? Top
To Register for ECN simply click, “HERE”. You will need to provide your name and a valid email address where we can reach you. You will also need to provide a screen name for identification, however, please note that the screen name should be carefully chosen as it cannot be changed. Lastly, a password will be needed to complete your registration. Once this information is provided, you will receive a reply email confirming your request and a link to finalize your registration. Once you have selected this link you will be registered.
You can verify you are logged into ECN by viewing the “Welcome” name at the top of the screen - . If it does not show “Login/register”, you are logged in.
How do I contact the ECN Community Managers? Top
For ECN Help or technical related issues, we encourage you to refer to content in or post in “Help” as there is a wealth of information there. For ECN issues, you can send feedback to (Feedback).
What types of content can I create in Support Forums? Top
In the ECN Support Community, you can create discussions, documents, add comments, upload images and respond to questions.
Currently, Blogs and adding/embedding videos are limited. There are 2 ways to create content in the ECN Support Community:
Please note that in order to create content, you must be logged into ECN. If you are not logged into ECN, you will not see some of these Actions.
How do I contact the Support Community Managers? Top
For Support Community Help, you can email us at “Forums-Support@emc.com”. It would be helpful to provide us your user id, browser version, and description, along with screenshots of your issue.
How do I to create a personalized view of activities within ECN? Top
Below is a 'quick start' video demonstrating the widgets that are available to you with the My View feature. My View is accessible to you once you have logged in to the EMC Community Network. ECN QuickStart: Your My View Page
How do I locate and navigate to the Support Community or one of the MLS Communities? Top
You can easily navigate to the support community or one of the MLS communities by hovering over “Find a Community” and then selecting “Support Community” or an MLS community in the right hand side. We currently have Chinese, Japanese, Spanish, and Portuguese with more to come.
How do I edit my profile? Top
You can edit your profile by clicking on your username at the top of the ECN screen:
This will bring you to your profile page, where you can select “Edit profile & Privacy” under “Actions” on the right hand side of the screen. Then scroll down the “Edit Profile” list to the “Display Name” field.
In this example, a “Display Name” is shown. This optional field will over ride the “Username”, in this case – Bob --
If you do not set this “Display Name” field, select the “Privacy Settings” tab to select any of your “Username”, “Name”, or “Email” to display to others. We recommend not sharing your “Email” or “Name” fields with anyone but “Yourself”.
How do I set my preferences including language? Top
You can edit your preferences by clicking on your username at the top of the ECN screen:
This will bring you to your profile page, where you can select “Preferences”. From here you can set a number of personal preferences such as email preferences, discussion and comment style (how you would view others responses), time zone, and language/locale:
How do I view other’s profiles? Top
Simply click on the other member’s username to view their profile.
How can I protect my identity through my profile? Top
You can protect your identity by clicking on your username at the top of the ECN screen:
This will bring you to your profile page, where you can select “Edit profile & Privacy” under “Actions” on the right hand side of the screen. Then select the “Privacy Settings” tab, which allows you to customize who can view your settings and what content you allow them to see.
Additionally, you can set the “Preview your profile” setting to preview what others would see in your profile by classification.
For some additional information, please read, “How to change your privacy settings”.
What are Tags? Top
A tag is a keyword that you or other community members apply to content and it’s used to identify and find content. An important tip is to both ensure the tag you use is accurate and relevant to the content you create and that you reuse whenever possible tags that already exist for the product you are creating content for. This helps speed up search and grouping content by category.
What are Tag Groups? Top
A tag group is a logical collection of tags that can be assigned or found at once. A tag cloud is a group that is reflected by the size of its name. For example, the following tag group:
Displays a number of tags in a tag cloud where the larger sized words: CLARiiON, reflect the number of content pieces containing this tag.
What are Categories? Top
A category is nothing more than a named collection of tags. The primary benefit of a category is that it groups your content dynamically. A document or discussion is not created in a category, but will be associated with one or more categories if it is associated with tags in the categories. If a discussion morphs into something entirely different in time, you can change its tags to change the categories it can be found in.
Please note that categories are pre-defined by the Support Community administrators while tags can be created or selected by the community member.
How does search work? Top
In the upper right corner search box, enter in your search string and enter. (If you choose to not hit enter, a pop-up result is provided, which allows you to select several options.) After entering, you can select “More Options” to further narrow your search results by community, date, content type, profile, etc.
How can I do content filtering by category or tags? Top
To do content filtering by categories, first navigate to the forum such as CLARiiON, then select the category you wish to filter on:
This will bring you to the “All Content” tab and filter out all but the content that matches the category you choose:
How can I see all answered questions? Top
To see all answered questions for a product forum, first navigate to the forum such as CLARiiON, and then select the Discussions tab:
Next, select the drop down filter (the default is “All Discussions”), and choose “Answered Questions”.
How can I see all unanswered questions? Top
To see all unanswered questions for a product forum, first navigate to the forum such as CLARiiON, and then select the Discussions tab:
Next, select the drop down filter (the default is “All Discussions”), and choose “Open Questions”.
How do I track changes to discussions and documents? Top
Keeping track of any changes is both easy and encouraged. You will need to receive email notifications:
How do I subscribe to various RSS content feeds? Top
In order to subscribe to an RSS feed:
All content that changes in this forum can be selected in the first feed, “All Content RSS Feed:”, or alternatively, you can select specific content types.
How do I rate content in the support community? Top
There are 2 ways to rate content in the support community: “Like” and “User Rating”:
Special Programs Top
What is an Ask the Expert event? Top
This is where EMC experts engage in discussions with Community members on specific EMC issues. Each event is scheduled in the events calendar, during which you may post questions on the featured topic for the expert to answer.
What is a webinar? Top
A webinar is a seminar that is web-centric and delivered by EMC experts. Typically it is delivered as a PowerPoint slide presentation with audio in a live streaming format for 60 minutes, with live Q&A. All webinars are captured and saved for future access.
How do I sign-up for special events (Ask the Expert, Webinars, etc.)? Top
To Sign up for a Special Event, first select your event and click it:
Then Select RSVP
What is an MVP? Top
A “Most Valuable Person” is someone who has been recognized as an elite community member who contributes above and beyond normal participation. This designation showcases their contributions and achievements to all community members.
How can I become an MVP? Top
Membership and designation as an MVP is limited to those community members EMC deems as contributing the most to the success of the support community and for their individual achievements. If you have further questions or would like to reach us concerning the MVP program, please contact us at: “Forums-Support@emc.com”.
How do I format the content in my document? Top
To format your content, use the editor provided in ECN:
With this editor, in addition to the common formatting features, you can:
We recommend as a “Best Practice” to not copy/paste from MS-Word as formatting markup also gets embedded as well. For more discussion on this topic, please read, “Copy/paste from Word into ECN Editor”.
How do I embed a video in my document? Top
To embed your video, please select the movie film icon in the document editing toolbar (above the camera icon). You can embed videos from videos sits such as: YouTube, Vimeo, Google, and Veoh. Once you identify the site and video, copy and paste the URL for the video or HTML code (YouTube) if desired.
How do I delete a document? Top
If you need to delete your document, (Please don’t delete anyone else’s documents), select and open your document. Then in the Actions widget, select “Delete document” and confirm.
How do I add or delete an attachment? Top
You can add an attachment to any document by selecting the “Browse” button when creating your document. There is a 50Mb max file size however.
How do I share a document? Top
After selecting your document, you’ll see a “Share this Document” widget with options for members to choose from.
What are Collaboration Options / how do they work? Top
Collaboration options allow you to decide whom you allow to edit your document. The choices include: Just you (and no one else), anyone (who has access to the document), or Specific people that you choose (this is useful for sharing the document amongst a small collaborative team). Another collaboration option is the comments policy. This option lets you determine if comments are allowed after document publication and to what extent. For example, Open means anyone can comment on the document, whereas none means no comments at all are allowed, and Closed means no new comments will be allowed.
How do I create / start a discussion? Top
Before creating a discussion question, we recommend first navigating to the forum where you want to create the discussion question. This can be done by navigating to the Support Community and selecting the support forum from the navigation widget:
After clicking on the product support forum widget shown above and navigating to that forum, on the right hand side of the forum page you are viewing go to Actions and select "Start a discussion".
When a new discussion opens and after inserting the title of your discussion, by default your discussion will be categorized as a question, we recommend that you keep it if your ultimate goal is to receive an answer by community members or deselect it if it is simply to share best practices or experiences.
Please note that once this choice is made and the discussion is posted, you cannot go back and change the discussion type. Thus if kept as a question, it will remain a question and if it was created as a non-question, it will remain as a non-question.
How do I create a private discussion? Top
On the “New” drop down in the title bar, select discussion, and then choose Private Discussion:
How do I send a private message to someone? Top
You can create a private message to someone by navigating to your profile and selecting Send Message:
From here, you would select Compose Message and create your message then select the members you wish to send it to:
What is the difference between a question and a discussion? Top
A question is a type of content that is listed with a question mark and is expected to receive an answer. When the question is marked as answered, points can be awarded to the person providing the correct answer and up to 3 replies per question.
A discussion does not afford points to members replying in the discussion. It is a give-and-take sharing of views and knowledge.
This icon denotes a discussion: while this icon denotes a question (unanswered): and answered:
Should I use a document to post a question? Top
No, only “Start a discussion” should be used to post a question.
I posted a question, how do I respond to someone else’s reply? Top
When you view a discussion/ thread and wish to reply simply select the "Reply" icon at the bottom right of the discussion you are reading.
If you do not see the reply button, then the likely cause of this is that you are not logged into the forums. You can click here to login now.
I have gotten an answer to my question, how do I mark the question as, “Correct Answer”? Top
Since we are a collaborative community to help one another, it’s a great practice to acknowledge when we have received an answer (or help) for our question. To mark a reply as either the correct answer or helpful please see this very brief note, “Let your peers know you appreciate their help, with one click!”
Please note that Community members are encouraged to mark their own answers as answered and to identify those replies that either helped towards an answer or provided the answer to the question. This helps everyone in the community by showing them what helped you resolve your question and is good community etiquette. Help us help you!
Why am I unable to mark Correct or Helpful answers? Top
There can only be one “Correct” answer per question and up to 3 “helpful” replies per question. Only the question’s author or a forum moderator is able to mark a question as correct answer or Helpful.
How do I obtain points for answering questions or providing helpful replies? Top
Once someone has determined that your reply has answered their question and they mark the question as answered or helpful, you will receive 10 points for a correct answer or 2 points for a helpful reply (up to 3 helpful replies per question).
The points are provided as follows:
How do discussion ratings work? Top
Ratings are designed to assist the community in identifying quality information faster. It also helps to acknowledge quality content produced by support community members.
What are email notifications? Top
Email notifications are a way for a community member to follow activity on an individual forum post, a whole forum, or even a community member, without having to constantly view content changes in the community. It is a wonderful means to track changes as they occur and not miss any of the action.
At the top of each forum in the right hand side is a “Follow” button. Select it and you will have the option of checking off the “Inbox” option and then be notified of any change activity in that forum.
Similarly, you can “Follow” a discussion in your inbox, or even “Follow” another member in your inbox. For discussions, you can reply by email as well. Simply select reply, enter your response, and post from your email.
We highly recommend following those forums that you wish to participate in.
How do I turn on / turn off email notifications? Top
There are two ways to accomplish this, first by selecting “following in … stream” in the forum you are receiving notifications and deselecting the stream you have previously selected. A second way is via your profile in “Edit preferences” to stop email notifications.
How can I share a discussion via Facebook or Twitter? Top
At present you can only share the discussion with another person or group of people.
How can I edit my post? Top
If you created a discussion post that you wish to edit, simply open the post and select “Edit discussion” to edit it.
How can I delete my post? Top
If you created a discussion post that you wish to delete, simply open the post and select “Delete discussion”.
Can I reply by email to the notifications? Top
Yes. Simply by replying directly to your email notifications, you will post a reply to the thread without having to log in.
TIP: if you are concerned about adding personal information through your reply's signature, you can insert 5 dashes (-----) before your signature, and all following text in your email will be ignored.
What is a blog? Top
A blog is a web-based log. It is normally maintained by the author and contains regular entries of author commentary and could include video or images.
Can I create a blog? Top
At this time blogging privileges are restricted to specific users. If you would like to participate in ECN Support Community blogging please contact us at “Forums-Support@emc.com” for further consideration.
How do I subscribe to a blog? Top
This can be done by navigating to the Support Community blog. Once in the blog page, select “follow”, and the stream you wish to follow the blog in.
An alternative is to select an RSS feed of the blog components by selecting “View feeds” and then the RSS feed you wish to subscribe to:
How do I share discussion threads, documents, blog articles or other content within the Support Community with my Social Media network (Facebook, Twitter, LinkedIn, etc)? Top
We encourage you to share your favorite Support Community content with your social networks by copying the URL for that specific content and pasting it in to your tweets, Facebook posts, etc. Embedded social sharing functionality from within the community is on the roadmap for future releases. Stay tuned!
I have my own external blog, how do I share it? Top
If you have your own external blog, that is technical in nature and related to Storage technologies and would like to have content from it syndicated let us know. We will deal with every persons request on a case by case basis. Drop us a line on firstname.lastname@example.org with information about your blog and yourself.
What is video? Are there file size limits? Top
Video is just another type of content, as are documents, discussions, or blogs. Currently there is a 50 Mb limit on the size of the video file. In addition, common video file formats supported include: WMV, MPEG4, and MOV. Video supported browsers include: IE8, IE9, Apple Safari 5, Firefox 7 (or higher), and Google Chrome. Please ensure you are not using a “beta” version of a browser.
Can I create video? Top
Yes, you are allowed to create videos in your personal space, however, video uploads to the support forums are currently limited. So when you select: “The ECN Community” you are really selecting your own personal space.
How do I create video? Top
You can create a video by selecting “Create” and then video:
Remember to provide a title and description along with tags for easy searching. You also have the ability to record from a webcam in addition to uploading a file. Please note that larger files take a longer time to render than smaller files.
How do I share my video? Top
Unfortunately, the only way to do this currently is by copying and pasting the blog URL into the social media site your choose.
How do I download video? Top
Currently, there is no way to download videos at this time.
General Questions / Tips and Tricks Top
What happens when I copy-and-paste from a MS-Word document into the editor? Top
We recommend as a “Best Practice” to not copy/paste from MS-Word as formatting markup also gets embedded as well. For more discussion on this topic, please read,“Copy/paste from Word into ECN Editor”.
How do I report abuse on the support community? Top
This can be done by selecting the “Report abuse” action when viewing content:
This will be reported to the moderators that this content may be abusive and it will be investigated. This might also mean content that is not language specific to this product forum.
I want to attach a file, but it contains confidential information, what should I do? Top
First, please do not post any content that may be deemed as confidential. This could include email addresses, IP addresses, or other identifying types of information.
Second if you see confidential information posted by another user, please contact your forum moderator or contact us at, “Forums-Support@emc.com” and provide us details.
What is the ECN point ranking system? Top
Currently the ECN point ranking system is being revamped with RAMP and this document will be updated once the final rankings have been decided.
Can I bookmark the new forum locations? Top
Yes, all forums can be bookmarked on ECN.
How do I prevent my signature from being added to my emailed question? Top
Yes, just add 6 dashes ------ preceding your email signature.
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