• New Ways to Connect with EMC Customer Service

    Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways...
    heanderson
    last modified by heanderson
  • New and Improved E-Lab Interoperability Navigator

    The E-Lab Interoperability Navigator (ELN) is a free, online tool available to all EMC customers. This newly-redesigned site is home to the EMC Support Matrix – a searchable collection of defined interoperable c...
    heanderson
    last modified by heanderson
  • #EMC Ireland promotes #IoT at BT Young Scientist 2016

    The first week of January always brings excitement and this year was no exception as EMC once again exhibited at the BT Young Scientist and Technology Exhibition. The event took place from 7-9 January 2016 at the RDS ...
    Elaine Beare
    last modified by Elaine Beare
  • Exploring EMC’s Support Forum Product Lifecycle Model

    Support Forum Trends As community manager of the Japanese Support Forum on the EMC Community Network, I have observed a number of behavioral trends regarding our users and how our customers consume our content. Below...
    Uehara Y.
    last modified by Uehara Y.
  • Predicting Customer Experience: Moving Beyond Surveys

    The Total Customer Experience (TCE) team enables EMC's business growth through a customer-focused data-driven strategy. The team encompasses all elements of the relationship with customers and partners through their e...
    Brad Barker
    last modified by Brad Barker
  • Product Alias: Tag a Product with a Custom Name (Video!)

    Hello All!   Recently, I was asked to do a demonstration of the product alias feature of online support. As a result I took some time to create this <4 minute video that will show you how to use the product a...
  • A new Isilon cluster: How to Setup a local user and network share so you can start learning!

    Hello again Support community!! You may be just getting started with an Isilon cluster and need a little help on how to setup a network share to begin some testing. This share setup process does not require the clust...
    Katie Johnson
    created by Katie Johnson
  • Opening your EMC Isilon Service Request: What does Support want to know?

    Hello again Support Community! Katie, Shane, and Dave here with some tips, tricks, and gotchas for opening an SR with Support and moving your issue to resolution quickly and accurately.   First off, what DOES S...
    Shane Dekart
    last modified by Shane Dekart
  • Ask the Expert: Why Should You Adopt ESRS v3? Join the Conversation and Find Out!

    EMC Secure Remote Services (ESRS) opens the doors to a world of benefits available only to EMC Customers.   Today, EMC Customers can enjoy: Higher levels of availability Up to 5x faster issue resolution times ...
    Ted Weil
    last modified by Ted Weil
  • Who will you nominate for the EMC Elect of 2016?

    It's that time once again when we open up the EMC Elect nominations. The EMC Elect program is now approaching its 4th year of existence. If you do not know what the EMC Elect program is, not to worry, here is how we d...
    Mark
    last modified by Mark
  • What’s Your Problem?

    Power-searching EMC Online Support   Change is seldom easy. Even if the change is for the better… it’s still change.  There’s often a learning curve involved. And when the change affects...
    kaystoner
    last modified by kaystoner
  • New EMC Support Video Playlist Now Live on YouTube!

    EMC Support - Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you...
    heanderson
    created by heanderson
  • Utilizing Search for Accurate Results

    With the evolution of EMC’s portfolio there comes a great deal of content available to our customers and partners including knowledgebase articles, downloads, support tools, forums, and more. Leveraging EMC Onli...
    ryan.amin@emc.com
    last modified by ryan.amin@emc.com
  • Online Support’s New Attachments Management Solution

    I’m excited to announce a great new feature now available on EMC’s Online Support site: Attachments Management. As part of our ongoing investment in improving the service delivery experience for our custom...
    Zaheer
    last modified by Zaheer
  • Online Support Product Groups: Creating Groups

    REFRESHER TIME!   We released the product groups feature in November 2014 (Link to my original blog). We heard from our customers that they were looking for an easier way to initially create product groups. Wel...
    ryan.amin@emc.com
    last modified by ryan.amin@emc.com
  • Isilon Customer Troubleshooting Options

    Hello again Support Community! At EMC Isilon, we are working hard to provide the best self guided troubleshooting optios to our customers, and we have made a big step in getting there: The Isilon Customer Troubleshoot...
    Katie Johnson
    created by Katie Johnson
  • Japanese Support Community – Evolving With Our Customers

    The Japanese Support Community on the ECN enables global customers to review and post technical questions and product tips regarding all EMC products. Over time, we have witnessed an evolution in forum activity and us...
    Uehara Y.
    last modified by Uehara Y.
  • What’s New in Search on EMC Online Support?

    We’ve received a lot of feedback from Online Support users asking for enhanced search capabilities. On September 20, 2015, EMC Online Support implemented a Google search appliance (GSA) which lets us leverage th...
    kaystoner
    last modified by kaystoner
  • 8 Tips for Redefining the Customer Experience in the Digital World

        Ever think about what happens in a digital minute? The numbers are mind-boggling—51,000 Apple store downloads, more than 4 million Facebook likes, and about 4,300 unique visitors to Amazon, just to...
    Linna_Gao
    last modified by Linna_Gao
  • #Boole2School Campaign Officially Launches

    The Boole2School Campaign officially launched on 29th September 2015 at University College Cork (UCC), Ireland. Over 21,000 students from across the globe have already signed up for the lessons on 2nd November 2015. W...
    Elaine Beare
    last modified by Elaine Beare