• Personalize Your Online Support Experience

    Using 'My Custom Groups'  We know your time is valuable, and a personalized online experience is crucial for driving efficiencies in your day.  To help you quickly accomplish your daily business objectives ...
    contila
    last modified by contila
  • ESRS v3 August Update: The New "Docker" Edition + MFT 3.0

    Launched this year at EMC World 2016, the EMC Modern Customer Experience is transforming every aspect of the EMC customer experience. Combining EMC's Big Data expertise, industry-leading technology, and award-winning ...
    Ted Weil
    created by Ted Weil
  • Invitation to the Dell EMC World Community Appreciation Event

      . To celebrate the success of our vibrant Dell EMC Community Network, Dell EMC Services—in collaboration with our partners VMWare and Cisco—is hosting a special Community Appreciation Event. Join...
    Mark
    last modified by Mark
  • Join Us at Dell EMC World 2017

    We invite you to join the Dell EMC’s Services team at Booth #347 at the Dell EMC World Expo in Las Vegas, May 8-11th! This year’s theme is focused on “Realizing Your Path to Transformation,” an...
    heanderson
    last modified by heanderson
  • Time to Upgrade !

    Upgrading Product Operating Environment with Remote Proactive Services First off you’re going to think – “Hold on a second, what exactly is Product Operating Environment”. You might need to...
    JoeB
    last modified by JoeB
  • What’s in a Task?

    We need your help! We strive to make it easier for our customers to quickly locate the important support content they need. We know people use different paths to get to content – some prefer to search while oth...
    heanderson
    last modified by heanderson
  • Quick Links

    Support Community Blog Support Community Help Dell EMC MOBILE App Follow @DellEMCsupport Live Chat for Support Service Center Support Video Playlist
    StephanieP
    last modified by StephanieP
  • Documentum Quick Links

    Support Community Blog NEWSupport Community HelpDocumentum Blogs NEWDocumentum Developer CommunityDell EMC MOBILE App Follow @DellEMCsupport Live Chat for Support Service Center Follow @EMCDocumentum
    StephanieP
    last modified by StephanieP
  • Managing Email Notifications for Product Updates, Advisory Subscriptions, and Alerts.

    EMC Online Support offers you the ability to set up proactive email notifications regarding the products for which you would like to receive information.   You can manage your notifications by: Clicking the ...
    brant_harmon
    last modified by brant_harmon
  • Connectivity Made Simple with MyService360

    Please note that the following information pertains to your legacy EMC Install Base.  Connectivity is defined using different parameters for your legacy Dell equipment.    While product connectivity pl...
    contila
    last modified by contila
  • MyService360: Latest Enhancements & Quick Tips

    You’ve asked.  We’ve listened.  In addition to the new functionality highlighted in our September guide, the following enhancements are now available in your MyService360TM dashboard for a more p...
    contila
    created by contila
  • Now Trending: Top Services Topics for Your Products

    In an ongoing effort to enable our customers to get easy access to the most valuable support content available, we’ve recently launched a new initiative that pulls top-rated product support content together in o...
    heanderson
    created by heanderson
  • Raison d'être of a Support Community

    In September 2016, we became a member of Dell Technologies. When I attended a huge Day1 event in Japan, I felt it was a good time to reconsider the raison d'être of our Dell EMC Support Community since we will e...
    Uehara Y.
    last modified by Uehara Y.
  • Online Support Company Administration Update

    In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather custom...
    heanderson
    created by heanderson
  • Customers Save Time with Optic Cable Cleaning

    What is the Optics initiative? Both Dell EMC and our customers consume considerable time and effort to replace optics/SFPs in our switches, directors and storage arrays.  This expense in time, effort and product...
    Scott Ramsay
    last modified by Scott Ramsay
  • Online Support & MyService360 September Update

    IMPORTANT NOTICE: As of September 17, 2016, we have transitioned to a new Service Request system resulting in modified or moved functionality across Online Support and MyService360TM. Please visit the guide to this ...
    contila
    last modified by contila
  • Remote Culture: Communication is Pivotal

    Our Pivotal Support team uses Slack to communicate.  We have found this tool works well with our mix of co-located and remote team members.   It’s our command center; a virtual water cooler where ...
    kcunningham
    last modified by kcunningham
  • Where to Go for EMC and Dell Social Support

    On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC," resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the wor...
    heanderson
    last modified by heanderson
  • Release and End of Service Life Notifications

    Did you know you can view Release and End of Service Life information for your product(s) via the “Support by Product” section of Online Support?  You can!   Service life information is availab...
    scorreia
    created by scorreia
  • Online Support & MyService360 October Update

    At Dell EMC, customers are our first priority and we are committed to your success.  Over the last few weeks, our Customer Service and Development teams have worked diligently to gather your feedback and develop ...
    contila
    last modified by contila