• Integrated Online Support Experience: Pilot for Select Countries

    At Dell EMC, there is nothing we take more seriously than our customers’ experience. Our services transformation has one primary objective – to better enable customers to realize theirs. Another step towar...
    StephanieP
    last modified by StephanieP
  • Your Next Generation MyService360 Experience

    New actionable insights for your products and converged infrastructure! When we first introduced MyService360, our goal was to deliver a best-in-class online experience that saves you time, creates transparency, and e...
    contila
    created by contila
  • New Product Support Newsletter Series

    Dell EMC has recently launched a new series of Data Protection Newsletters for our customers and partners which provides product-specific updates on the latest in customer service offerings, key release and support up...
    heanderson
    last modified by heanderson
  • 2018 Dell EMC Product Support Newsletter Series

    Dell EMC now offers a series of Data Protection Support Newsletters for our customers and partners. These helpful newsletters provide product-specific updates on the latest in customer service offerings, key release a...
    heanderson
    last modified by heanderson
  • Know your service plan levels across your enterprise

    Managing enterprise IT environments can be complicated.  And let’s face it, most of our customers are managing hundreds, even thousands, of complex systems.  At Dell EMC, our goal is to deliver uncompr...
    contila
    last modified by contila
  • SolVe Desktop Overview & Installation

    SolVe Desktop is an interactive, standalone application that generates specific, step-by-step procedures for servicing your Dell EMC products. SolVe Desktop gives you access to trusted best-practice instructions on ho...
    heanderson
    last modified by heanderson
  • New Online Support Search: Pilot for select countries

    At Dell EMC, we are committed to finding ways to continuously improve our customer’s service and support experience. A key element in that process is working in conjunction with our customers to identify and pri...
    StephanieP
    last modified by StephanieP
  • SolVe Online & Training Now Available

    We are happy to announce that the SolVe Online tool and training is now available for customers! Download the SolVe Online Training Deck, and learn more and access the tool today to get started.   The initial re...
    heanderson
    last modified by heanderson
  • Managing Email Notifications for Product Updates, Advisory Subscriptions, and Alerts.

    Dell EMC Online Support offers you the ability to set up proactive email notifications regarding the products for which you would like to receive information.   You can manage your notifications by:   ...
    brant_harmon
    last modified by brant_harmon
  • Coming Soon: SolVe Online!

    In January 2018, web-based, mobile responsive SolVe Online will become available, allowing users to generate specific step-by-step procedures for Dell EMC products through smartphones, tablets, PCs and laptops. SolVe ...
    heanderson
    last modified by heanderson
  • Technical Support for Hurricane Maria Areas

    Our goal is to listen, respond and anticipate every one of your support needs, especially in the face of events outside of your control as we know your business continuity is imperative. With that in mind, the Dell EM...
    heanderson
    last modified by heanderson
  • Technical Support for Hurricane Irma Areas

    Our goal is to listen, respond and anticipate every one of your support needs, especially in the face of events outside of your control as we know your business continuity is imperative. With that in mind, the Dell EM...
    heanderson
    created by heanderson
  • Online Support July Update

    New personalization settings offering more flexibility to streamline and expedite your service & support experience It’s no great revelation that expectations for customer service and support have shifted d...
    StephanieP
    last modified by StephanieP
  • How to Create a Service Request

    The Dell EMC Online Support site makes it easy for you to create and manage Service Requests and get the support you need for your Dell EMC products. To begin, visit the Dell EMC Online Support site at https://support...
    heanderson
    last modified by heanderson
  • #DellEMCFair and #STEAM Win Big with Students

    The Dell EMC Fair held on Tuesday, 20th June, marked another #GoBigWinBig and #LegacyOfGood combination for the Ireland Centre of Excellence. In recognition of Junior Achievements 20th Anniversary in Ireland, voluntee...
    Elaine Beare
    last modified by Elaine Beare
  • Dell EMC Ireland COE welcomes Barnardos to Cork Campus #LegacyofGood

    Dell EMC Ireland COE was delighted to welcome Fergus Finlay, CEO of Barnardos Ireland, to our Ovens campus on 8th June 2017. The aim of the visit was to give team members an overview of the great work that Barnardos d...
    Elaine Beare
    last modified by Elaine Beare
  • Personalize Your Online Support Experience

    Using 'My Custom Groups'  We know your time is valuable, and a personalized online experience is crucial for driving efficiencies in your day.  To help you quickly accomplish your daily business objectives ...
    contila
    last modified by contila
  • ESRS v3 August Update: The New "Docker" Edition + MFT 3.0

    Launched this year at EMC World 2016, the EMC Modern Customer Experience is transforming every aspect of the EMC customer experience. Combining EMC's Big Data expertise, industry-leading technology, and award-winning ...
    Ted Weil
    created by Ted Weil
  • Invitation to the Dell EMC World Community Appreciation Event

      . To celebrate the success of our vibrant Dell EMC Community Network, Dell EMC Services—in collaboration with our partners VMWare and Cisco—is hosting a special Community Appreciation Event. Join...
    Mark
    last modified by Mark
  • Join Us at Dell EMC World 2017

    We invite you to join the Dell EMC’s Services team at Booth #347 at the Dell EMC World Expo in Las Vegas, May 8-11th! This year’s theme is focused on “Realizing Your Path to Transformation,” an...
    heanderson
    last modified by heanderson