At Dell EMC, there is nothing we take more seriously than our customers’ experience. Our services transformation has one primary objective – to better enable customers to realize theirs. Another step toward that transformation is providing customers with an integrated online support experience.

 

In April 2018, a single, unified landing page for support on both Dell and Dell EMC Products was piloted to customers and partners in Australia, Colombia, and Ireland. Then in June, the pilot was expanded to customers and partners in Canada, Germany, and the UK.

 

UPDATE August 28, 2018: We are excited to announce the launch of the integrated Support home page for all customers and partners globally.

 

The new Online Support homepage includes:

 

  • A unified search capability to search across all Dell and Dell EMC support content.
  • A single contact option for support on both Dell and Dell EMC products.
  • Easy navigation to support capabilities specific to their Dell or Dell EMC product.

 

For more information, read the Knowledgebase article: How to easily navigate the New Dell and Dell EMC Integrated Support Homepage

 

View this short video for an overview of the new homepage and how to access key capabilities and perform common support tasks, including how to quickly:

  • Search the Knowledgebase
  • Download new & updated software
  • Manage and create Service Requests
  • Initiate a Live Chat session
  • View and manage company, contact and install site information
  • Manage account, notification, and custom group settings

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What do I need to do?

Nothing! Continue to access online support by navigating to https://support.emc.com. You will automatically be redirected to the new homepage.

 

 

Tell us what you think!

As always, we value your opinion and encourage you to provide feedback as we will use it to make continuous improvements to your online experience. Please use the Feedback form at the bottom of the new homepage to share your thoughts.

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Stephanie Pirrong

Dell EMC Services Marketing

Follow Us @DellEMCSupport