Our goal is to listen, respond and anticipate every one of your support needs, especially in the face of events outside of your control as we know your business continuity is imperative. With that in mind, the Dell EMC Team has made special support arrangements in response to the impact that Hurricane Maria had on your area.

 

We are modifying our operations so we can continue to proactively monitor conditions in the Caribbean area, specifically Puerto Rico and surrounding countries to mitigate impact to service. Even with these additional efforts, please be aware that restrictions imposed by state and local authorities could affect service operations. The following link provides information regarding weather, security and safety measures in the area (Puerto Rico Only): http://www.nhc.noaa.gov/.

 

Technical Support Information

  • If you have an incident that requires technical support, please call Dell EMC Technical Support at 1 (800) 782-4362. Inform the customer support representative that your organization is in the impacted area and you are in need of technical support.
  • As always, feel free to contact your dedicated Dell EMC Account Representative or Technology Service Manager (formerly Technical Account Manager (TAM)) at any time.

 

If your service or support needs extend beyond these resources, we will engage the appropriate member of your account team and do our best to help you find the right solution to keep your business up and running. The Dell EMC team is here for you and is prepared to support you and your business through this catastrophic event and far into the future.

 

Have questions or feedback? Please post them in the comment section below, and thank you for choosing Dell EMC.

 

Holly Anderson

Dell EMC Social Support

Follow Us @DellEMCSupport