Upgrading Product Operating Environment with Remote Proactive Services
First off you’re going to think – “Hold on a second, what exactly is Product Operating Environment”. You might need to head over to Product Warranty and Services Descriptions for a refresher but in more specific terms it’s your Symmetrix Microcode, Isilon OneFS, VNX Block/File OE, VPLEX GeoSynchrony etc. Referred to in many contracts as ‘Core Software’ or more informally as product ‘Code Upgrades’. Aside: I highly recommend reviewing the Target Codes and Adoption Rates on Online Support.
Ok, now you get it but next question is Who/What is Remote Proactive Services right? Well, those who’ve been around for a while might remember us as RCM but if you don’t then not to worry, In a nutshell Remote Proactive Services is an EMC Customer Service team that specializes in performing core software upgrades remotely, offering the service for a significant part of the EMC product portfolio – Symmetrix, VMAX3, VNX, VNXe, Isilon, XtremIO, VPLEX, Recoverpoint, Clariion, Celerra, Avamar, AER, Connectrix, Centera and ESRS.
Look out for an Ask The Expert event in early 2016 where we aim to give you much more information on our team and services we provide. Until then, here’s some information I’m sure you’ll find useful and if you do have any questions then please leave a comment below.
Expand your upgrade options with Remote Proactive Services
Convenient, controlled alternatives for implementation of planned system or environment changes
Product-focused upgrade experts with in-depth knowledge of the latest releases and procedures
Comprehensive pre- and post-upgrade steps performed to ensure accurate and complete execution
Automated scheduling and reminders to coordinate timing and named resources
Safe and secure change activities conducted by experienced professionals
Comprehensive, three-phased approach to each event
Efficient controlled scheduling and execution to minimize downtime
Increased ability to free up IT staff and focus on strategic business requirements