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In the past few months, the Isilon Support team has been working overtime to get the latest and greatest information out to you in the form of Support Community Information Hubs. What does that mean for you as the customer or ECN viewer? Easier access to all documentation, knowledge base articles, and other useful information about your selected product or procedure all in one place!

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For example; are you interested in upgrading your Isilon cluster? We have an Info Hub for that!

 

This Hub provides a basic overview of the Isilon OneFS upgrade process and includes useful documentation and resources to complete each step. (There are also some GREAT knowledge base articles included.) Come and try it on for size in your environment! An Isilon upgrade has never been easier: Isilon Upgrades Information Hub

 

 

 

 

 

Looking for more overarching information regarding your Isilon environment, the Uptime Info Hub may just be what you need.

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This page will provide information such as which versions of OneFS are supported, current Target Code, Technical and Security Advisories, and Hardware Compatibility content. After a quick review, your cluster could be operating at peak efficiency. Check it out!


If you're interested in learning more about the Isilon Information Hubs, please check out our splash page for all Hubs currently available: Isilon Information Hubs

 

Yearning to know more about a specific Isilon product or procedure? Please send us your ideas! The best email is isicontent@emc.com, let us know on Twitter @EMCSupport, or leave your comments below!

 

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Katie Johnson

Technical Support Engineer II/Administration Team Coach

Twitter: @EMCSupport

 

 

 

Share the knowledge with your followers!

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Those familiar with EMC’s Total Customer Experience (TCE) program know that EMC takes customer feedback seriously! We love receiving your feedback and responding with actions that will make a difference. The newest ECN Support Community has been developed as result of feedback we have been receiving from customers interested in more easily connecting with resources they need to enhance their service experience.

 

ConnectCommunity_HomePageThumnail3.pngSpecifically, while speaking with customers during events such as EMC World and reviewing customer survey feedback, customers expressed an interest in ongoing Customer Service updates, as well as a central location offering help to better leverage existing service capabilities.

 

New Community

In response, we are pleased to introduce a new ECN Support Community, Connect with EMC Customer Service. This community will provide you with:

  • Overall updates about Customer Service capabilities
  • Success Checklist highlighting things you can do be enhance success
  • Featured events such as online Ask-the-Expert events
  • Tip-of-the-month to help you enhance your service experience

 

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Another feature is a page designed to help new customers to get started. Here customers will find resources to help them successfully connect with the resources and expertise they need to be successful.

 

What do you think?

Please join the, Connect with EMC Customer Service community and let us know what you think. We will continue to add updates monthly and evolve the space to meet your needs.

  • What content would you like to see featured in this community?
  • How can we help you to connect with the resources and expertise you need to be successful?
Let’s keep the conversation going!

Add your comments to the bottom of this blog or in the new community and follow us on Twitter: @DellEMCSupport.

 

 

Debbie Phipps
EMC Product Services Marketing
Twitter: @PhippsDB

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