We saw a recent spike of ECN user's unable to download attachments from ECN. Our Community support team has fixed this problem about a week ago but many user's continue to experience the reoccurring sign-in loop.

 

If you happen to see this problem it means you have not cleared your cookies/caches since the fix has been installed and your browser is still running with the old settings. Follow these simple steps now and you should be good to go for all your downloads from the EMC Community Network.

 

Clearing cache in Internet Explorer (IE):

 

Open IE, go to Tools -> Internet Options. Under ‘General’ tab click on delete under Browsing history. A new window will open, there tick the below two check boxes for cache and cookies and then click on delete.

 

Note: If IE doesn’t shows the Tools option then hit "Alt" button from the keyboard and it will show up below the address bar.

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Clearing cache on Google Chrome:

 

Open Chrome, click on the bar icon on the top right and click on Settings> History on the left > Clear browsing data. In the pop up window tick the check boxes for cookies and cache as shown below.


Make sure the time range is selected as ‘at the time of the beginning’


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Clearing cache on Firefox:

 

Open Firefox, click on the bar icon on the top right> history> clear recent history. In a new pop-up window tick the check boxes for cache and cookies as shown below and then hit the clear now button.


Make sure that the time range is selected as ‘Everything’.


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