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We’re excited to announce a new series of How-To Videos for ViPR Controller, now available to all customers and partners!

 

These videos enable users to get started on their own with core ViPR Controller functionally, while also giving you a peek into some of the professional service offerings and more advanced capabilities available for Software Defined Storage. As an added resource to implementation engagements, we hope these tutorial videos will provide helpful insights regarding ease of use and accessibility.

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All new ViPR how-to videos and related assets are hosted on InFocus, EMC’s Global Services blog site, which garners 40,000 hits per month. Videos will be updated as new releases of ViPR are released, as will the blogs and other resources posted on InFocus.

 

We hope our ViPR customers find these useful! And if you have any questions, please post them in the Comment section below or contact Donna Brasure donna.brasure@emc.com and Mike Canesi michael.canesi@emc.com for more details.


Holly Anderson

Principal Manager, Social Media Strategy

Follow us @EMCSupport


Having a problem recognizing and differentiating your EMC products within your EMC install base?   Fear no more, with the recent Product Alias feature release on the EMC Online Support Site, you can now assign your own custom names that you can easily remember and associate with to serialized product instances within your install base.  For example, you don’t have to try to figure out if Product ID 04EU9547… is the correct product or not with the ability to tag your product with a custom name like “NYDC_Sales_CX4”.   Wouldn’t that be easier to reference then the current default serialized ID?

 

The new Product Alias functionality allows you to tag a product with a custom name of your choice to use going forward.  The Product Alias names will be visible in many common areas of the site allowing you to quickly recognize and manage your products more effectively.

 

You will find the Product Alias useful in these areas on the Online Support Site:

 

 

Listed below are important guidelines you should know before using this functionality:

 

  • Only one Product Alias can be given to a product listing in your install base.
  • The Product Alias is visible to anyone who has access to view that product within your company
  • Only an Administrator or EMC Employee can modify the Product Alias (for details on becoming an administrator, please refer to Company Administration User Guide)

 

To leverage this new handy Product Alias functionally:

 

  • Navigate to your Profile in the company administration section

 

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  • Select a site you would like to manage by clicking on the site ID

 

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  • View your list of products, by navigating the products tab
  • You will see a new field called “Product Alias”. Simply click inside the list grid to assign a custom name to that product:

 

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Once you have tagged your products, you can now select your product by using the Product Alias field in many common support tasks such as creating service requests, view and manage service requests, create/edit product groups, live chat, and more.

 

The product selector screen now allows you to search for your product by using the Product Alias.  Simply use the type ahead and begin typing in the first few characters of your Product Alias:

 

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You can view and sort your service requests using the new column “Product Alias”.  Navigate to the Service Request management page: https://support.emc.com/servicecenter/srManagement/

 

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When creating a new product group use the Product Alias field to find products that you want to be part of the group.  For more information on Product Groups, please refer to the Product Groups User Guide.

 

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Product Alias is a is a great way to assign custom names to products in your EMC install base allowing users to easily and quickly identify the appropriate product.  Please try it, give us your feedback, and don’t hesitate to let us know if you have any questions.

 

Hien Ho

EMC Online Support Program Manager

Follow us @EMCsupport

1. Google+ rules the SEO space

Google+ presents highly effective search engine optimization to any individual who choose to use it.

For example updates to your (employees’ or SoMe Mgrs’ ) Google space is indexed by Google's search engine and included in Google’s their network's search results within minutes of posting.

Facebook does not have this feature,and only sponsored content is fed to an audience wider that followers.

Example below shows sample Google search results for “EMC”

googleplus_emc_results1.jpg

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Imagine the market penetration an organization would have if a large portion of the staff posted a campaign to
Google+

2. Strong integration with Youtube.

While updating your Google+page, simply clicking on the “Video” option presents a highly integrated window to search and select Youtube videos for your Google+ updates.
Check out the example below executed with a search for "EMC Networker 8.2"

googleplus_youtube.jpg

 

3. Support for animated GIFs

Ever tried uploading a GIF to Facebook? Try it.  Didnt work huh.
Google+ supports animated GIFs, another powerful feature absent from Facebook.

Check out an example here >https://plus.google.com/109817759151675371065/posts/WraKNv8NwYQ

 

4.Support for Update Formatting

Google+ has limited support for formatting text updates.

For example:

Encasing text with asterisk as shown below and in the image will bold the encased text.

                *TEXT*

Encasing text between two underscores will italize the encased text.

                _TEXT_

Encasing between two dash (or minus) will strikethrough the encased text.

                -TEXT-

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5. Google+ Chrome Helper Extension

The Chrome Helper extension provides benefits to include desktop notifications for new post within your network, one-click share
Google+ content on Twitter and Facebook and indexing Google+ post to a read later list

 

While Google+  is yet to establish the user base that Facebook currently enjoys, the quality impact for input that Google+ provides as a Social Networking service surpasses Facebook and other social media networks.  Properly leverage, Google+ is an highly effective tool for social media pros and for corporations as they lead in the social networking sphere.

 

John Stamp EMCSA, EMCPA, EMCCIS

Designated Support Engineer II

EMC Data Protection & Availability Division
john.stamp@emc.com

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