Welcome to the Tour de Service! This blog covers some of the most exciting service topics.
Cool Tools:VNX & VMAX Health Checks This tour covers two great customer-executable capabilities—the VNX & VMAX health check tools. These tools can help you more proactively monitor the health of your system. In essence, these health checks work in the same way as an anti-virus software you would run on your personal computer to make sure there are no glaring issues. EMC continues to invest in “serviceability” features, which are integrated directly into our products. We hope to hear about your experience with the VNX & VMAX health check tools, as well as ideas for other ways we can make our products more user-friendly. Continue reading to learn more!
Click here to view Josh Egan & Alan Walsh, EMC Customer Service Leaders, in action!
EMC Expert: Comments on Customer Impact Customer Service leader, Alan Walsh, notes the tangible impact of the VNX health check in his InFocus blog post. He reports that customers experience “40 percent faster case resolution when the health check utility is use”.
Recognize an Adventurer: Real Customer Engagement Thanks to ECN member, AYAS, for your active participation in our recent Ask the Expert session on “How to Optimize Your VNX”. We appreciate your questions regarding the VNX health check tool, and are happy to hear you were able to install the minimum version of Unisphere Service Manager to access the health check!
VNX Health Check: - Unisphere Service Manager (USM) version 126.96.36.199.0068
VMAX Health Check: - Enginuity 5875 or higher - Unisphere for VMAX 1.5.1 or higher - Unisphere for VMAX Admin or Storage Admin credentials
I hope you enjoyed this week’s multi-media adventure and look forward to having you on the next tour. Please share your feedback, questions and blog topic ideas. You never know—you may be featured in the next multi-media blog!
Bon voyage! Nishita Roy Global Services Marketing Follow me! @nishita_roy