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At Dell EMC, there is nothing we take more seriously than our customers’ experience. Our services transformation has one primary objective – to better enable customers to realize theirs. Another step toward that transformation is providing customers with an integrated online support experience.

 

On April 23rd, a single, unified landing page for support on both Dell and Dell EMC Products will be piloted to customers and partners in Australia, Colombia, and Ireland. The new Online Support homepage will include:

 

  • A unified search capability to search across all Dell and Dell EMC support content.
  • A single contact option for support on both Dell and Dell EMC products.
  • Easy navigation to support capabilities specific to their Dell or Dell EMC product.

 

 

View this short video for an overview of the new homepage and how to access key capabilities and perform common support tasks, including how to quickly:

  • Search the Knowledgebase
  • Download new & updated software
  • Manage and create Service Requests
  • Initiate a Live Chat session
  • View and manage company, contact and install site information
  • Manage account, notification, and custom group settings

integrated_home_page_video.JPG.jpg



What do I need to do?

Nothing! Continue to access online support by navigating to https://support.emc.com. Customers and partners in pilot countries will automatically be redirected to the new homepage. The new experience will be expanded to all customers and partners in future releases.

 

 

Tell us what you think!

As always, we value your opinion and encourage you to provide feedback as we will use it to make continuous improvements to your online experience. Please use the Feedback form at the bottom of the new homepage to share your thoughts.

integrated_home_page_feedback.png

 

Stephanie Pirrong

Dell EMC Services Marketing

Follow Us @DellEMCSupport

New actionable insights for your products and converged infrastructure!

When we first introduced MyService360, our goal was to deliver a best-in-class online experience that saves you time, creates transparency, and empowers you to take action and make informed decisions about your Dell EMC environment.  At Dell EMC, we have an unwavering commitment to continuous improvement, with the belief that our support experience should evolve just as the IT landscape and our customer's needs do.  With this in mind, we are excited to announce the next generation of your MyService360 experience with a completely transformed online support experience at the product level, and introducing Dell EMC's first unified view for converged infrastructure. 

 

Watch the demos below and continue reading to learn how you can take advantage of these exciting capabilities and maximize your support experience for your Dell EMC products and solutions.

 

Visualizations and self-service actions at the product level

Now your actionable, visualization-based MyService360 experience is available at the product level!  These new views replace the former Support by Product Serial Number page in Online Support, allowing you to more easily explore, discover, and action your data at the single system level.  Watch the demo below to learn how you can easily renew your contracts, relocate your systems, track onsite-services, review personalized actions lists for a single product, and much more!


 

New service history timeline for deeper insights into your product's life and health

Based on your direct feedback, this number one most requested enhancement is here!  Now from your new product page, toggle to a timeline view that provides an end-to-end service history of your product.  Use the timeline to understand how your product's health has been trending over time, work more efficiently with Dell EMC Customer Support when there is an issue, and look ahead to plan your renewals, technical refreshes, and consolidations.  Watch the demo to see it in action.


 

Centralized support in the online experience for converged infrastructure

Customers with a VxBlock, Vblock, or VxRack, can now access Dell EMC's first unified online support experience for converged infrastructure. This foundational experience, takes the complexity out of managing these converged and hyper-converged systems, centralizing your services data across your solutions and its component products into an actionable, one-stop-shop view.  Review a detailed cross-vendor inventory list of your converged system, renew your contract or refresh your solution, easily monitor your solution's connectivity, manage incidents, and more!  Watch the demo to see how you can take advantage of your next generation MyService360 experience.


 

Launch your CloudIQ dashboard directly from MyService360

We know that time savings is key with any support experience, and the fewer new searches and places you have to go to manage systems the better.  With this release, we are starting to create a more seamless experience between your products and services. 

 

CloudIQ is a cloud-based product dashboard that enables you to monitor your systems and get proactive analytics specific to your products, such as capacity and performance data, when connected with Secure Remote Services (formerly ESRS).  For this initial introduction, customers with connected Unity arrays, who have enabled CloudIQ on their systems, will see their CloudIQ product health score displayed directly within MyService360.  From there you can quickly launch the CloudIQ dashboard to investigate your product health score and optimize your product's health.  Watch the demo to learn more!


 

Continue the conversation!

Your feedback is key in making these enhancements a reality.  Please continue to ask questions and provide feedback via the Online Support Site Help and Feedback form.


Lauren Conti

Dell EMC

Product Marketing Manager

Follow us @DellEMCSupport

Dell EMC now offers a series of Data Protection Support Newsletters for our customers and partners. These helpful newsletters provide product-specific updates on the latest in customer service offerings, key release and support updates, target codes, and more. Each newsletter includes helpful Knowledge Base articles for your product, expert troubleshooting advice for common technical challenges, and top trending support solutions. feb newsletter snap.PNG.png

 

This monthly series currently includes support newsletters for Data Domain, NetWorker and Avamar, and we will be rolling out new issues for additional products soon.

 

Download and view the latest 2018 issues below and view the archive of 2017 issues here.

 

DATA DOMAIN Monthly Support Highlights

 

NETWORKER Monthly Support Highlights

 

AVAMAR Monthly Support Highlights

 

Have feedback? We’d like to hear from you! TAKE OUR SURVEY to provide feedback on our support newsletter series, or if you have ideas about the kind of support content you’d like to see in the newsletters, please share it with us at km.proactive.communication@emc.com or submit a comment below. Thank you!


Holly Anderson

#DellEMC Social Support

Follow Us @DellEMCSupport

We are happy to announce that the SolVe Online tool and training is now available for customers! Download the SolVe Online Training Deck, and learn more and access the tool today to get started.

 

The initial release of SolVe Online offers the same functionality of SolVe Desktop, with many new features such as: blog 1.PNG.png

  • Multi-Platform OS access (tablets, desktop, and laptops)
  • Search (procedure content)
  • Simplified authentication using SSO
  • No local disk space required
  • Reporting and metrics

 

Future SolVe Online releases will offer additional features, including:

  • Mobile capability
  • ETA/ESA integration
  • FCO (Field Change Order) Look up
  • Expanded Search (Knowledgebase, ETA, ESA, etc.)
  • Procedure history
  • Multi-language support
  • MyService360 integration
  • Expanded reporting and metrics

 

Differences Between SolVe Desktop and SolVe Online

SolVe Desktop (Current)SolVe Online (New)
Windows Desktop application with local content cacheLightweight browser-based web application
Requires Microsoft Windows and Microsoft WordDoes not require Microsoft Windows or Microsoft Word
Limited to Microsoft Windows Desktops/LaptopsSupports all platforms – Windows, MAC, Tablet, Mobile
Over 15GB disk space required for full installNo local disk space requirement
Complex  authentication processSimple SSO-based authentication process
English-only UI and content

Localized user interface and content languages.

Including (English, Spanish, French, German, Russian,
Portuguese, Chinese, Korean, Japanese, Italian)

No search capabilitiesSolVe search feature for enhanced usability
Basic Multimedia supportImproved multimedia support
Limited content formats availableMore content formats available
Complex import of new content


The SolVe Desktop application will remain in place with the release of SolVe Online. We have heard your concerns, and understand the continued need for offline access. If you have questions or feedback, we encourage you to post them in the Comment section below. Thank you!

 

Holly Anderson

Dell EMC, Social Support

Follow us on Twitter @DellEMCSupport

heanderson

Coming Soon: SolVe Online!

Posted by heanderson Dec 12, 2017

SolveLogo1.png

In January 2018, web-based, mobile responsive SolVe Online will become available, allowing users to generate specific step-by-step procedures for Dell EMC products through smartphones, tablets, PCs and laptops. SolVe Desktop will also be available when there is no access to the internet.

solve online.PNG.png


Key Benefits of SolVe Online

  • Multi-Platform Web Based Design (PC, Laptop, Tablet, Mobile)
  • Multiple OS Access (No Windows Requirement)
  • No Heavy Download (No Space Requirements!)
  • Multi-Language Support
  • Search Capability (for available selections per product or activity type)
  • Integration with Online Support

 

 

Follow and participate in the SolVe Support Community on the DECN, and feel free to reach out to the SolVe Engagement Team via email at SolVeFeedback@emc.com with feedback and questions.

 

Holly Anderson

Dell EMC Social Support

Follow Us @DellEMCSupport

At Dell EMC, we are committed to finding ways to continuously improve our customer’s service and support experience. A key element in that process is working in conjunction with our customers to identify and prioritize key process and functionality improvements, particularly with our online support tools & technologies.

 

Users of our Online Support site execute an average of 650,000 searches per month. 25% of users go directly to Search before they take any other action on the site. It’s clear that Dell EMC Online Support users want to quickly find information and resources that will help them maximize the productivity of their IT infrastructure, optimize product performance, and troubleshoot any issues that may arise.

 

On November 18, 2017, we are piloting a new Online Support Search to users in Australia and Ireland. Users in these countries will notice a slightly different look to their Online Support Search experience as well as some additional enhancements:

 

  • Faster results – Now, it takes less than 2 seconds for search results to populate. That’s more than 33% faster!
  • Improved filters – Narrowing your result is now simpler with clearer, sequential picklist selections (e.g. Product > Product Family > Product Model).
    Nov Blog image 1.png
  • New searching behavior – A slight change to the previous search, a space now behaves as a wildcard search (formerly “*”). In addition, the search field will autocomplete frequent recent searches.
  • Expanded content access - with the ‘Search Dell Support’ button, users will now be able to easily navigate between the Dell EMC and Dell support search experience, bringing customers closer to a unified online support experience.
    Nov Blog image 2.png.jpg

 

 

During this pilot, the Dell EMC Online Support Team will actively survey customers and track feedback to continue to refine the Online Support Search experience and determine a timeline to implement the new search to all users globally. Stay tuned!

 

Please continue to ask questions and provide feedback via the Online Support Site Help and Feedback form.

 

 

Stephanie Pirrong

Dell EMC Services Marketing

Follow Us @DellEMCSupport

Dell EMC has recently launched a new series of Data Protection Newsletters for our customers and partners which provides product-specific updates on the latest in customer service offerings, key release and support updates, target codes, and more. Each newsletter includes helpful Knowledge Base articles for your product, expert troubleshooting advice for common technical challenges, and top trending support solutions.

 

We’ve kicked off the series with new support newsletters for Data Domain, NetWorker and Avamar, and will be rolling out newsletters every month for additional products soon.

 

View and download the 2018 Product Support Newsletter Series here and access the 2017 archived issues below:

 

2017 DATA DOMAIN

 

2017 NETWORKER


2017 AVAMAR

Have feedback? We’d like to hear from you. To provide feedback on our new support newsletter series, or if you have ideas about the kind of support content you’d like to see in the newsletters, please share it with us at km.proactive.communication@emc.com.

 

Holly Anderson

Dell EMC Social Support

Follow Us @DellEMCSupport

Our goal is to listen, respond and anticipate every one of your support needs, especially in the face of events outside of your control as we know your business continuity is imperative. With that in mind, the Dell EMC Team has made special support arrangements in response to the impact that Hurricane Maria had on your area.

 

We are modifying our operations so we can continue to proactively monitor conditions in the Caribbean area, specifically Puerto Rico and surrounding countries to mitigate impact to service. Even with these additional efforts, please be aware that restrictions imposed by state and local authorities could affect service operations. The following link provides information regarding weather, security and safety measures in the area (Puerto Rico Only): http://www.nhc.noaa.gov/.

 

Technical Support Information

  • If you have an incident that requires technical support, please call Dell EMC Technical Support at 1 (800) 782-4362. Inform the customer support representative that your organization is in the impacted area and you are in need of technical support.
  • As always, feel free to contact your dedicated Dell EMC Account Representative or Technology Service Manager (formerly Technical Account Manager (TAM)) at any time.

 

If your service or support needs extend beyond these resources, we will engage the appropriate member of your account team and do our best to help you find the right solution to keep your business up and running. The Dell EMC team is here for you and is prepared to support you and your business through this catastrophic event and far into the future.

 

Have questions or feedback? Please post them in the comment section below, and thank you for choosing Dell EMC.

 

Holly Anderson

Dell EMC Social Support

Follow Us @DellEMCSupport

Our goal is to listen, respond and anticipate every one of your support needs, especially in the face of events outside of your control as we know your business continuity is imperative. With that in mind, the Dell EMC Team has made special support arrangements in response to the impact Hurricane Irma may be having on your area.

 

We are modifying our operations so we can continue to proactively monitor conditions in the greater Gulf Coast area, specifically Florida and surrounding states to mitigate impact to service. Even with these additional efforts, please be aware that restrictions imposed by state and local authorities could affect service operations. The following link provides information regarding weather, security and safety measures in the area: http://www.nhc.noaa.gov/.

 

Technical Support Information

  • If you have an incident that requires technical support, please call Dell EMC Technical Support at 1 (800) 782-4362. Inform the customer support representative that your organization is in the impacted area and you are in need of technical support.
  • As always, feel free to contact your dedicated Dell EMC Account Representative or Technology Service Manager (formerly Technical Account Manager (TAM)) at any time.

 

If your service or support needs extend beyond these resources, we will engage the appropriate member of your account team and do our best to help you find the right solution to keep your business up and running. The Dell EMC team is here for you and is prepared to support you and your business through this catastrophic event and far into the future.

 

Have questions or feedback? Please post them in the comment section below, and thank you for choosing Dell EMC.

 

Holly Anderson

Dell EMC Social Support

Follow Us @DellEMCSupport 

Managing enterprise IT environments can be complicated.  And let’s face it, most of our customers are managing hundreds, even thousands, of complex systems.  At Dell EMC, our goal is to deliver uncompromised support backed by automated, proactive and predictive technology for those complex systems. You may have heard about the recent unification of our services portfolio under the ProSupport Enterprise Suite. This exciting step forward in Dell EMC’s services transformation means that enterprise customers now have more options when choosing the right level of ProSupport for their new product purchases.  We know that as your data center makeup changes and grows, so can that complexity. And understanding the level of support you have for each individual product in your data center is key to your success.  That’s why Dell EMC, in alignment with our ProSupport Enterprise unification, is taking the guesswork out of your support experience and making your product service plan levels more visible throughout MyService360TM and Online Support (support.emc.com). 

 

Where can you learn your product’s service plan level you might ask?  In three key areas:


Install Base Overview Section within MyService360 Visit the grid view within this section to review your service plan levels for your entire Install Base in one aggregated view for your enterprise. Service Plan Level_IB_Red Box.png


Contract Inventory List within MyService360 – Review your service plan levels within the context of your service plan levels as you plan and prioritize renewals. Service Plan Level_Contracts_Red Box.png


Support by Product ID Page – As you view details for individual products in Online Support (support.emc.com), click on the contract status to review your service plan level for that specific product.  Detailed descriptions of ProSupport Enterprise options can be accessed from the ‘Actions’ menu. SBPSN_Service Plan_Red Box.png

 

Please know that your current and renewed service plan levels on legacy EMC products will continue as Basic, Enhanced or Premium.  As you purchase new Dell EMC products, you will be able to identify your ProSupport product coverage.

 

To learn more about the ProSupport Enterprise Suite unification, read the Direct2DellEMC blog: Our Services Journey and Our promise. Review the Dell EMC Product Warranty and Maintenance Table for a detailed understanding of the support options we offer by product family.

 

Lauren Conti

Dell EMC

Product Marketing Manager

Follow us @DellEMCSupport

SolVe Desktop is an interactive, standalone application that generates specific, step-by-step procedures for servicing your Dell EMC products. SolVe Desktop gives you access to trusted best-practice instructions on how to resolve common service tasks for your products, including warnings for known issues, troubleshooting advice from product support engineers, and a wide array of services and resources for many Dell EMC products, including NetWorker, VPLEX, Connectrix, VNX, Data Domain, Isilon, and more. Click here to view a complete list of SolVe Desktop products available to customers and partners. SolveLogo2.png

 

The SolVe Desktop application can be downloaded from Dell EMC’s Online Support Site. It’s easy to install and automatically prompts you to update, so you’re always sure you have the latest version of the application. SolVe Desktop provides Knowledge Base articles, expert support advice and user resources relevant to your products, as well as how-to videos, top-trending support solutions for your products, and more. To install SolVe Desktop and begin using it today, watch this quick video on Downloading, Installing and Authenticating SolVe Desktop.

 

Download SolVe Desktop

Prior to downloading the application, know that SolVe Desktop requires Microsoft .NET 4.5.1. If you don’t already have it (or aren’t prompted automatically to install it before downloading SolVe Desktop) you can manually install Microsoft here. Installing SolVe Desktop is easy and fast. Using Google Chrome as a preferred browser, simply visit www.support.emc.com and:

  1. Click “SolVe” on the home page
  2. Select “Executable” and “Download”
  3. Follow the prompts to complete the installation
  4. Authenticate by accepting the End User License AgreementSolVeDesktopGraphic.png

For additional details on how to install and use SolVe Desktop, the Dell EMC Community Network provides excellent references here:


Our SolVe Engagement Team is focused on providing our customers, partners and internal users with tools and processes to ensure the successful implementation and continued support of your Dell EMC products. Have questions about how to best optimize the SolVe Desktop application and gain greater insights on support procedures for your Dell EMC products? Please reach out to us at SolVeFeedback@emc.com. If you encounter any issues installing SolVe Desktop, please contact the Customer Service Help Desk.

 

Holly Anderson
Dell EMC, Social Support

Follow us @DellEMCSupport

StephanieP

Online Support July Update

Posted by StephanieP Jul 14, 2017

New personalization settings offering more flexibility to streamline and expedite your service & support experience

It’s no great revelation that expectations for customer service and support have shifted dramatically in the last decade. Customers expect options, whether it be to interact directly with a live individual (phone), through technology (chat), or automated by data-driven technology (apps). And those who prefer to interact online expect an experience that is intelligent enough to anticipate their needs, to ‘know’ their preferences.

 

For example, I prefer to order pizza online. There’s no fear that my order was misunderstood because everything is clearly identified with the steps and topping selections laid out for me. My address and payment information are stored so I don’t need to spend extra time typing the same information every time I order and I can repeat my last order with minimal steps further expediting the process. I’ve got no time for extra steps…I’m hungry!

 

But what if you’ve got someone with a severe food allergy? You might want to speak with someone to be reassured that your order is being treated with the utmost care. It’s great that you always have that option available should you need it.

 

With the July 15, 2017 release of Dell EMC Online Support, we’re introducing simple, yet powerful personalization features. New site preference settings, managed by designated Company Administrators, offer customers the flexibility to decide how they want to engage with Dell EMC for specific support activities. By knowing our customer’s preferences in advance we are able to offer a more personalized service and support experience.

 

Introducing AutoCRU

Customer Replaceable Units (CRU) are specific assemblies, components, or individual parts of designated Dell EMC equipment that customers are authorized to self-replace.

 

Dell EMC is pleased to offer the new AutoCRU program to our customers. This program streamlines the part replacement process and reduces the number of interactions between customers and Dell EMC service personnel.

 

Now there is more transparency and automation through Online Support. Customers can indicate one of three CRU Preference options for delivery of their CRU eligible parts:

AutoCRU EnabledThe optimal choice for do-it-yourself customers who prefer a low touch experience. CRU eligible parts are automatically dispatched to the install site expediting completion of a service event by reducing the number of required contact points.
Always ContactFor customers who prefer a heads up and want to be notified prior to part shipment.
CRU Option DeclinedFor customers who do not wish to self-install CRU eligible parts.

 

Note: The CRU Program only applies to product models and components classified as Customer Replaceable Units (CRUs). All components not classified as Customer Replaceable Units (CRUs) will continue to require replacement by authorized Dell EMC field engineers. For a list of the hardware components that are designated as CRU for a specific hardware system, please visit the Product Warranty & Maintenance Table.

 

Of course the ability to service our customers in accordance with their CRU Preference selection is dependent upon having identified the correct designated contacts and shipping details. Now, this information can easily be maintained and updated within Online Support.

 

The following details for a given site can be found and updated under the new Site Preferences tab within Company Administration:

  • Shipping Contact
  • Shipping Address
  • Onsite Scheduling Contact
  • Alternate Onsite Scheduling Contact

Site preferences.png

 

Company Administrators: Your Action Required!

In order to take advantage of these new features, Company Administrators should login to their Dell EMC Online Support account and configure the new Site Preferences settings from the ‘Company Sites’ tab within Company Administration. For step-by-step instructions, see the CRU and Onsite Preferences Overview or visit Online Support Help.

 

Note: Only Company Administrators can view and edit site preferences via the Site Preferences tab within Company Administration. Partners and Non-Administrators can view but not modify the information.

 

 

Feedback & Additional Resources

As we share updates on the latest Online Support functionality we’d love to hear your thoughts. How can we continue to improve your Online Support experience? We invite you to submit your feedback and ideas through the Help and Feedback form.

 

For tips and tricks to enhance your online experience, visit the Tip of the Month archives in the Connect with Customer Service community.

 

Stephanie Pirrong

Dell EMC Services Marketing

Follow Us @DellEMCSupport

OLS snap.PNG.png

The Dell EMC Online Support site makes it easy for you to create and manage Service Requests and get the support you need for your Dell EMC products. To begin, visit the Dell EMC Online Support site at https://support.emc.com/. From the Menu on the left side, under the Support Tasks header, click Create a Service Request. To check on the status of an existing ticket, select Manage Service Requests. If you’d like to have a live chat session with a support technician, select Chat with Support and a Service Request ticket will be automaticallycreated for you.

 

How to Create SR Video snap.PNG.png

This helpful video walks you through the 5 steps for creating an SR to receive service or to order parts replacements for your products, which include:

   1. Specify request type (service or parts)

   2. Select a product

   3. Describe the problem

   4. Confirm Contact Information

   5. Submit Ticket

 

 

 

 

Before you begin, have your Product ID/Name/Alias and Site Name/ID/Location on hand. During the ticket creation process, Knowledge Base articles and self-help resources will display during Step 2 which you can reference before submitting a ticket. After entering all of your information and clicking Submit, you can Add Attachments to your SR on the confirmation page to help further describe the specific needs.

 

SR Create Mobile Video snap.PNG.pngDid you know you can use the EMC MOBILE app to create Service Requests as well? Watch this quick video on how to submit an SR ticket using your iPhone or Android device. Don’t have the EMC MOBILE app? Download it here: http://www.emc.com/dellemcmobile.

 

Holly Anderson

Principal Manager, Dell EMC Social Support

Follow us @DellEMCsupport

The Dell EMC Fair held on Tuesday, 20th June, marked another #GoBigWinBig and #LegacyOfGood combination for the Ireland Centre of Excellence. In recognition of Junior Achievements 20th Anniversary in Ireland, volunteers from University College Cork (UCC), Cork Institute of Technology (CIT) and team members from Dell EMC in Cork, all came together for the morning to deliver interactive sessions at the Ovens Campus for 30 sixth class students, aged 11-13, from local school Scoil Barra in Ballincollig, Co. Cork.

 

The focus of the Dell EMC Fair was STEAM (Science, Technology, Engineering, Arts and Maths) and was designed to inspire young minds and show them a small bit of what is possible if they pursue a career in STEAM. The interactive sessions included Maths lessons on puzzles and tangrams, simplifying complex code through a few basic commands, VEX IQ robotics, VR Headset technology and Art lessons.

 

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A huge thank you and well done to everyone, from CIT to UCC to our fellow team members. Your involvement was key in making the event such a success. The engagement from all of the students from Scoil Barra was the best I have ever seen and that is down to the great way you all presented your STEAM topics. The students were all buzzing with excitement from the minute they arrived right up to their departure time.

 

This event really was a fantastic way to encourage students to consider taking STEAM subjects in secondary school, and a memorable to way to mark the 20th Anniversary in Ireland for Junior Achievement. You can read more about Junior Achievement in Ireland here.

 

Special thanks to Liz McAvoy and Siobhain O’Hea, our guests from Junior Achievement Ireland, who attended the event in Cork. We hope you enjoyed the experience as much as we did!

 

lizja.PNG.pngCollage.PNG.png

 

Similar events also took place at our Limerick and Dublin locations, with team members and colleges delivering a wide range of interactive demonstrations and inspiring learning for local school children. Sessions included teaching our next generation about plastics and recycling, a hands-on look at a Poweredge Server, and 3-D printing to name but a few.

 

This #LegacyOfGood community involvement and partnership with our colleges and Junior Achievement across Ireland demonstrates what can be achieved through collaboration and how we can all win together. To sum it up… #GoBigWinBig = SUCCESS!!

 

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Elaine Beare

Program Manager / Senior Analyst

COE PMO Group - Dell EMC Ireland COE

Follow me on Twitter @ElaineBeare

Dell EMC Ireland COE was delighted to welcome Fergus Finlay, CEO of Barnardos Ireland, to our Ovens campus on 8th June 2017. The aim of the visit was to give team members an overview of the great work that Barnardos does in Ireland, and how Dell EMC is supporting these activities.


2017Barnados-2.jpg

 

In a frank ‘fire-side’ type chat with Bob Savage, VP Dell EMC Centres of Excellence in EMEA, Fergus shared his own career history and how he came to work with Barnardos. It was truly a humbling experience to hear the individual stories that Fergus shared from over 12 years with Barnardos, and how this charity has changed children’s lives for the better. Following this deeply engaging conversation, and a brief Dell EMC TV interview, Fergus had a tour of the Campus in Ovens. 

 

On 12th April 2017 Dell EMC Ireland announced a three year partnership with Barnardos. The partnership, which involves the provision of financial support as well as the sharing of employee expertise, skills and the volunteering of time, is designed to support the good work and continued vision of Barnardos.

 

Dell EMC, together with employees in Cork, Limerick and Dublin, will work with the team at Barnardos to help raise the profile of the charity’s National Collection Day. The annual collection day which takes place every September has significant potential to help raise much needed funds for children as well as to raise the profile of the valuable work that Barnardos is doing in communities across the country. The Dell EMC team will help publicise the flagship day to enhance its reach through the provision of technical support and advice. Hundreds of Dell EMC employees are expected to take to the streets in Dublin, Cork and Limerick to dramatically increase the number of collection points and thus help to raise more funds.

 

Both organisations also plan to work together to address the growing digital divide that exists in Irish society. Barnardos has a network of well-established homework clubs and friendship clubs throughout the country. Working with Dell EMC, they plan to introduce a number of Code Work Clubs introducing technical literacy and coding skills to children who wouldn’t otherwise have the opportunity to learn what is increasingly becoming a core life skill.

 

Bob Savage also shared his thoughts behind the strategic partnership announcement with Barnardos and you can read his blog here.

 

You can learn more about Barnardos and the great work they do here.


I truly believe this is an excellent and very worthwhile way to embrace how we at Dell achieve our Legacy of Good goals and also highlights how we can #GoBigWinBig! So why not get involved and help make a change for the better!


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Elaine Beare

Program Manager / Senior Analyst

COE PMO Group - Dell EMC Ireland COE

Follow me on Twitter @ElaineBeare



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