Hello again Isilon Community! We have exciting news for you and I hope you find these as useful as we think they are.....we have written CUSTOMER TROUBLESHOOTING GUIDES!


These guides were written by our coaches and subject matter experts in Isilon Support and we are pleased that they are ready for publication. As of now, we have 5 guides fully completed and ready for your perusal:

HDFS Connection Issues on Your Isilon Cluster
HDFS Permission Issues on Your Isilon Cluster
OneFS Upgrade Failures
Clients Cannot Connect to a Node
An InfiniBand Interface Is Down or Flapping


The guides are now published and ready for you to view with or without a login to EMC Online Support.


There are more guides coming soon for a range of topics including, but surely not limited to: Isilon InsightIQ, Filesystem Integrity, snapshots, SyncIQ, NDMP, hardware issues, cluster capacity, API, and many more! In these Guides, you can find step-by-step instructions to help you troubleshoot some common issues that affect Isilon clusters. Many of the Guides are currently written as interactive flowcharts for you to click through as you gather information. Each guide will also contain steps to gather your steps to upload to Isilon Support should you need to create a Service Request to avoid duplication of efforts. These Guides make it quick and easy for you to start troubleshooting your issue internally before reaching out to Support. From there, Support will be able to really dig in to your issue without the need to gather basic cluster information and diagnostics first.


Please let us know if there are any that you are excited to see for use in your environment!


Questions, comments, or concerns about the Guides? Give us a shout at isicontent@emc.com, tweet us @EMCSupport, or leave your comments here. We look forward to hearing from you!




Katie Johnson

Technical Support Engineer II/Administration Team Coach

Twitter: @EMCSupport















Shane Dekart

Technical Support Engineer II

Twitter: @EMCSupport

















David Sjogren

Technical Support Engineer II/Windows Protocols Team Coach

Twitter: @EMCSupport























Share the knowledge with your followers!