• eRoom Quick Links

    Support Community Blog Support Community Help EMC MOBILE App Follow @DellEMCSupport Live Chat for Support Service Center Meet a pre-sales system engineer
    Bob
    last modified by Bob
  • eRoomWebService

     
    sreenivasareddy
    last modified by sreenivasareddy
  • What is the greatest challenge that you encounter when looking for product documents to help you troubleshoot an issue?

    Louise Stockwell
    last modified by Louise Stockwell
  • How do I setup the eRoom File server account for a Domain user

    Environment: Documentum eRoom7.4.3, Documentum eRoom7.4.4, Documentum eRoom7.4.5 - SQL, Documentum eRoom7.4.3 – SQL, Documentum eRoom7.4.3 – Sybase, Documentum eRoom7.4.4 SP1, Documentum eRoom7.4.4 S...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • An exception (CERException) occurred during checking - hr: -2147220985

      Environment: Documentum eRoom 7.4.4 SP1   Description: When running ERChecker, we might get CERException during checking an eRoom. This error usually refers to the database inside an eRoom.    ...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • eRoom 7.4.5 Plug-In Support with IE 11

    Background The eRoom 7.4.5 plug-in supports Internet Explorer 11 only in compatibility view mode. If compatibility view is not enabled, the plug-in will not work. This is listed in the 7.4.5 release notes documentati...
    anuj
    last modified by anuj
  • Is eRoom supported on Windows 64 bit machines?

    Product: eRoom   Issue: Is eRoom supported on Windows 64 bit machines?     Resolution: eRoom 7.4.4 SP1 provides emulation support for 64-bit OS on Service Pack 2 of Windows Server 2008 and Service ...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Unable to edit fileds in eRoom Database

    Product: Documentum eRoom   Issue: When trying to edit the "Assigned to"“ field in the database item.   Getting error message "Unfortunately, eRoom was unable to process this dialog, because you do...
    Louise Stockwell
    last modified by Louise Stockwell
  • Index server test fails

    Product: Documentum eRoom   Issue: Testing the index server within the eRoom MMC Console results in the following error message: "Could not access file or directory. File system user may lack write access to ...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Eroom Client Deployment

    Hi all,   We use VMware view with XP machines and eRoom Plugin works fine. We need to upgrade to Windows 8 x64. On a W8 x64 single computer, we can deploy the Plugin with this process: - put the final user lo...
    Solumax
    last modified by Solumax
  • Is Remote Desktop (RDP) supported on Documentum eRoom 7.4.4?

    Product:   eRoom   Description:   Remote Desktop (RDP) was not supported on the earlier versions of eRoom (7.43). Using RDP for diagnostics and administration of purpose was not possible.   &...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Support for Microsoft Security Bulletin July 2013

    Products:   eRoom   Description:   Information regarding eRoom support for the Microsoft Security patches that were released on July 2013. It is recommended that you have a valid system backup prior...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Support for Microsoft Security Bulletin June 2013

    Product:   Documentum eRoom   Description:   Information regarding eRoom support for the Microsoft Security patches that were released on June 2013. It is recommended that you have a valid system bac...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Specifications for the date and time settings to IRM-protected folders or files

    Product:   Documentum eRoom   Description:   When eRoom is integrated with IRM, we can set expire date and time to IRM-protected folders or files. At what time specification does the IRM protected fi...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • Support for Microsoft Security Bulletin May 2013

    Product:   eRoom   Description:   Information regarding eRoom support for the Microsoft Security patches that were released on May 2013. It is recommended that you have a valid system backup prior to...
    Jithin Nadukandathil
    last modified by Jithin Nadukandathil
  • .Net/SAAPI Application.Close() throws error with eRoom.Searcher object

      Product:   eRoomAPI       Description:                 .Net/SAAPI Application.Close() throws error with eRoo...
    Suman Pinnamaneni
    last modified by Suman Pinnamaneni
  • Best Practice For running Oracle DB (ver 11) on top a VNX5300

    Hello, I would appreciate your to come up with a Best Practice For running Oracle DB (ver 11) on top a VNX5300 In Example: what would be the RAID types needed for Log files, DBs, etc.    Option 1 ̵...
    ishays
    last modified by ishays