VNXe3200 - The DPE has faulted because of SP fault

It appears that I can connect to the VNXe3200 using SSH, but I don't know what credentials to use.  I've tried the admin credentials used to sign into Unisphere, but those don't work.  What credentials are required for SSH access, and are there commands that I can use therein to get further information on the DPE fault?

It uses the service account. Here are the commands https://dell.to/3NZNmQJ

Thank you for your response.  Unfortunately, I don't see any option for generating diagnostic files in the installed version of Unisphere.

Is this option available in this version of Unisphere?  In the meantime, I'm looking into using the IPMITool to get more information on the DPE fault.

Hi,

Thanks for your question. https://dell.to/449X6xn You can follow this to collect the logs and see what the errors are.

Let us know if there is anything else we can help you with.

What does it show under the alerts tab?

Thank you.  How do I obtain the service account password?  The documentation states "apply for
the Service Account password".

the default password should be service. https://dell.to/3XDLvEp

Thank you.  I already tried that password -- no luck.  It seems that the version of Unisphere that I have is missing significant functionality.   It doesn't appear that I even have the option to place a storage processor in service mode, for example.  It appears that the IPMI tool is my best hope, so I'll start working on that option when I get on-site this afternoon.

I'll try this option also:
How to reset the VNXe System passwords to their default values - Dell Community

I've successfully connected to the VNXe3200 using both the CLI and SSH now.  Here are some relevant items.  It would appear that the CoinCell battery in SPB is failing.  I'm also a bit concerned about the dimms in SPA showing as "Unknown".

Is the correct procedure at this point to place SPB in service mode, pull it out and replace the CR2032 battery, reinsert it, and restart it?

From the EMCSystemFileFile.log accessed via SFTP:

"2023-07-04T15:07:45.717Z" "VNXE2SANMGT_spb" "Kittyhawk_safe" "16649" "unix/spb/root" "ERROR" "1:1678046" :: "SPB CPU low battery fault detected." :: Category=System Component=espkg
"2023-07-04T15:08:47.617Z" "VNXE2SANMGT_spb" "Neo_CEM" "4986" "N/A" "ERROR" "14:60654" :: "The DPE has faulted because of SP fault." :: Category=User Component=Health
"2023-07-04T15:08:48.268Z" "VNXE2SANMGT_spb" "Neo_CEM" "4986" "N/A" "CRIT" "14:60516" :: "System VNXE2SANMGT has experienced one or more problems that have had a major impact" :: Category=User Component=Health

From the output of svc_diag --state=spinfo via SSH:

======== Now executing spinfo state ========
This SP's system type is: EMCHW BEACHCOMBER DUAL
This SP's ID is: SPB
Displaying all FRU statuses:

dpe: OK
temp: 25
spa: OK
dimm0: UNKNOWN
dimm1: UNKNOWN
dimm2: UNKNOWN
ps: OK 152
bbu: OK
fan0: OK
fan1: OK
fan2: OK
slic0: REMOVED UNKNOWN
spb: OK
dimm0: OK
dimm1: OK
dimm2: OK
ps: OK 168
bbu: OK
fan0: OK
fan1: OK
fan2: OK
slic0: REMOVED UNKNOWN

Also:

10e | 07/04/2023 | 15:07:41 | Voltage | CoinCell_Voltage | Lower Critical going low | Asserted | Reading 2.18 < Threshold 2.20 Volts

Success!  Thanks for your assistance.

Great to hear. Ket us know if you have any other issues in the future.