Not Able to Manage CIFS on VNX 5600

Hello Abdul2022,

What is your current OE on your vnx5600?

Here is a link to a kb that might help as well. https://dell.to/3ROy2pS

Hello MOD

here is the details 

Block Software Version 05.33.009.5.238
File Software Version 8.1.9-236

Hello Abdul2022,

This error message “The authentication service in unknown (1747)” is an error that is pointing to windows having an issue.  Did you perform any upgrades recently to your VNX, or the host that is connected to your VNX?  What is the current version of windows that you are using?

Here are a couple of links to some kb that might be of assistance. https://dell.to/3Lk8YVe

https://dell.to/3RLLYAM

Hello MOD

I was able to manage this CIFS before , The major change was AD changing we moved from old AD to new AD but even after moving I was able to manage it 

one strange behaviour  users who was accessing the CIFS share can still access it but new AD user can't even after put them in the same group as old users

Hello MOD

I can join new CIFS to new AD successfuly but I can't manage it 

I don't need stand alone CIFS since we need to control share access from AD

Hello Abdul2022,

You will need to open a support case so that we can look into your issue.

The product is EOL our support contract with Dell EMC is expired and local support they said they can't open case for EOL product . Any clue how to get this fix 

highly appreciate your help

Hello Abdul2022,

There are not any other customer facing documents that I can send you to assist in resolving your issue.  All other doc’s that may resolve your issue is restricted to tech support/ partners only.