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No wifi adapter available in device manager
Optiplex 5000 Tower
I've just unpacked my new computer. After setting it up, I'm unable to locate the Wi-Fi icon. Upon checking the Device Manager-Network Adapters, I noticed there's no wireless card listed. I even explored the hidden devices, but couldn't find any wireless or Bluetooth options. I purchased this computer on Amazon, where it was advertised as having Wi-Fi and Bluetooth capabilities.
How should I fixed this issue?
Chino de Oro
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May 7th, 2024 00:05
If the system was sold as new by Amazon, you can use the system service tag (do not post it here) to search on Dell Support site https://www.dell.com/support/home/en-us. Under quick links, select View product specs. Then, click on Expand All to see your system configurations. You can find out if the system was originally shipped with WiFi + Bluetooth or not.
If you purchased the system from Amazon market place from a third party seller, you can contact the seller directly for a remedy option.