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New Inspiron 7640 2 in 1 with 2k screen - camera not compatible with Windows Hello
Inspiron 16 7640 2-in-1
Just received a replacement for my laptop under warranty and it was replaced with the new Inspiron 7640 2in1 with 2K screen. After an hours online then 2 hours with Support, turns out the camera is not IR and therfor not compatible with the Windows Hello Facial Recognition! I can not believe that the old laptop from 2 models ago work perfectly (well at least the camera did..).
Are there any workarounds? or is it just tough luck.
Chino de Oro
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May 8th, 2024 01:18
You can look into option of external webcams that support Windows Hello.