Dell total support failings

I have had a problem with a new All in One going on for months.  I have had 33 yes thirty three contacts with Dell .Nobody reads the emails and there are endless requests for the same information.

I have asked  - without response for replacement within 14 days, and within 30 days all within Dell parameters. A price match offer of around £60 was also invoked with no response. The system was sent back to depot and returned but was not setup as I requested but to obviate any more ridiculous delays I opted to completely check the system myself and do a from scratch  software loading missing out the DELL oftware which I believe is where the problem lie.

Though immensely annoying I decided that my health would stand any more problems so I agreed to hold the system in that state - CONDITIONAL upon the £60 price match being honoured.

I also agreed to hold back letters complaining to the Computer press describing Dells failings.

 I was informed that the action was in progress but now find that the proposed path is refund and recover the system NOT WHAT WAS AGREED

I really dont want to have to spend weeks rebuilding a system for a third time.

There appears to be NO responsible department for handling complaints centrally in DELL.  So this is a last attempt to get some of rational answer and maybe have someone read my mails ??